| by Kenneth Chase | 73 comments

Why Rich Rebuilds Is Opening A Tesla Repair Shop


The genesis of Electrified Garage was such
that a lot of people started reaching out to me because
of the YouTube channel. People that want to get
issues resolved with their Teslas. And at the time, Tesla was super
busy, they didn’t have time to get people in for appointments. When many owners try to schedule
a service appointment, the service centers are stretched thin and appointments
could be weeks out before a car gets in for service. So they started reaching out to me and
saying, ‘hey Tesla is too busy to take a look at this,’ or ‘I own
a savaged vehicle can you take a look at my electric vehicle?’ So this is a personal
car that I’m working on. This is my car and this
was in a side collision. My name’s Rich and I run
a YouTube channel called Rich Rebuilds. Hey guys, Rich with Rich Rebuilds here
and today I’m going to tell you all what’s wrong with my
salvaged flooded Tesla Model S. The reason why I start my YouTube
channel was to kind of demystify Teslas in general. So I purchased the Tesla Model S a
few years ago and I started taking it apart to see if I
could actually put it back together. Main screen, the door
handles are presenting. This is off to a good start. This car really has a special place
in my heart because this is the first one that I rebuilt. This is Dolores my first
completed flood Tesla project. If you guys haven’t heard the story on
this as yet, I found a Tesla that was in a salt water flood
and spent six months merging two cars together to bring this
one back to life. At the time there was a
lot of mystery around the cars. Tesla wasn’t really sharing much information
about them in terms of what’s inside of them
and how they worked. So I figured to myself, people
may actually be interested in this. So as I started tearing into the
car more and more, I started taking detailed photos of
things, detailed videos. This blue connector goes
back in the door. And just kind of
took off from there. I recently had a subscriber
reach out to me. He reached out to me and said,
‘Hey Car Guru, I need help. I need to install additional seating in
my Tesla Model S and a service center local to me will
not do it for me. Can you help me?’ I said absolutely. The channel has been gaining
an insane amount of traction. Thank you. Since then I’ve gained
a small cult-like following. Someone printed my face on
a hundred dollar bill. This is the wall clock
someone made for me. Someone sent me that poster
of Elon Musk over there. It’s a life sized. See that long like
weird paper thing? Yeah. There we go. So after the YouTube channel started
gaining more and more traction, I reached out to my friend Chris and
Chris and I just said to ourselves we got to start something. This is a huge market here. Let’s help people out as
much as we can. I know how to rebuild a car. Chris has the parts to do it and
he has the contacts to actually reach out to those people to get
the things that we need. And let’s just do something. Chris was like, ‘you know
I could run with this.’ You know he’s he’s built shops
before from the ground up. I started with Tesla in January of 2013
and at the time I was looking for something new. I was looking to get away from a
desk job and get back to working with my hands and working on cars. So about four and a half years in,
I was part of one of the restructurings that happened
at Tesla. And at that point, I decided, well you
know, I can go and find another job and not necessarily be happy or
I can do what I’ve been thinking about for a while which was to start
Ev Tuning and do my own thing and be my own boss. Ev Tuning is more
of an online presence. It’s a place to go and order parts
where you as a DIY person can install them yourself. Either repair your own door handle,
install your own center console, vinyl wrap or, you know, order a set
of wheels and tires and we can ship them to your house and
you can install them yourself. Where Electrified Garage comes into play
is for that person that doesn’t have mechanical ability or frankly doesn’t
have the time or the aptitude to do so. We’re in a startup scrappy
phase at this moment. We’re just like Amazon or Google
or any other startup company that started in a garage. You know, we’re literally in a two
car garage right now and the Electrified Garage is gonna be built
adjacent to that in a larger space. So over there is gonna be the HVAC. Yup. The wheel and tire machines are
gonna go over in this corner here. The alignment machine will be going
in this bay on this side. There’ll be another lift on this side and
then in the front will be an area just to work on the car if
it doesn’t need to be jacked up. Seventy percent of what you do with a
Tesla doesn’t need to be up in the air. It’s mostly stuff inside the car. Hey Rich. Hey, how’s it going? How you doing man? How have you been? Great, good to see you. Good to see you too. What’s she in here for today? Well I gotta tell you, I think
I’m having a problem with this. I believe it’s this sensor. OK. It’s not quite picking it up when
I’m parking and I just wanted to have you guys take a look at it. Sure we’ll take a look at it. No problem Super. Thanks man. I had a really well known problem
with door handles presenting and not. And these guys had put together
a door handle assemblies that used better quality parts, if you will,
than what the manufacturer was offering at the time. And had replacements done with that. And I had a one of the sensor
units had gone awry and they had taken care of those things for me. We pretty much have been booked every
Saturday for over a year now. With appointments for customers to come
in from anything from getting their breaks replaced, to a door
handle fixed, or winter wheels and tires put on their
car, dash camera installs. Right now it’s just. Yup, just the two of us. Just us. And we both actually have full time jobs
too so this is really a, it’s really a struggle at times. There really is no Tesla presence up
north and here’s the oasis of Teslatude a mere 40 miles away. So the facility that we’re building now
that’s next to EV Tuning is actually in a residential area. But Seabrook as a town is kind
of unique in that they allow other businesses to open and operate
in a residential area. So it’s kind of like
a mixed commercial and residential. There’s actually three other garages within a
mile of where we are that all operate out of
essentially their house. Electric vehicles don’t
make any noise. They don’t make any smells. You know it’s not like a traditional
garage where you’re gonna hear all kinds of loud banging and
that kind of stuff. For all intensive purposes, we probably
could have said nothing and nobody would have even known
that we were here. I think the Tesla struggles as far as
being able to service cars in a timely manner for a
couple of reasons. The biggest one is obviously it costs
a lot of money to open service centers. You have to buy
or outfit an existing location. You need to hire
employees and train them. And so that makes it
difficult to do that quickly. And there’s so many other aspects of
the company that need to be ramped up at the same time. That’s not necessarily an area
that you can focus on. Tesla has tried to stem some of
that by offering ranger service or mobile service, as they call it now. Where it’s basically a technician in a
van that has parts and tools and they go to your house and fix stuff. But still, even at that, there’s
only two service centers in New England and they’re both
close to Boston. So if you’re in Maine, Vermont or
New Hampshire your choice is drive three or four hours for work to be
done in your car or somebody has to come to you. You can easily be three, four or
five weeks out in some instances in order to get your
car in for service. We’re hoping that the demand is really
strong and we’re hoping to grow this into more of a franchise
type business and almost work alongside Tesla to actually repair a lot
of their vehicles as well. Because at this point they need
all the help they can get. We haven’t. I haven’t at least no. No I haven’t. Yeah. They kind of. They tend to stay away from us. Usually when anything comes out they
kind of say well what they’re doing is, kind of their own thing
and then they’re giving us too much attention so. I personally like him. I think he’s a brilliant guy. Super smart. Driven. He’s fostered
a great company. He has his issues of course
but I think he’s a genius. Yes. There’s no doubt about it. I would agree as a whole, I think
he wants to do the right thing and he’s definitely pushing the rest of the
industry to do the right thing as well. A lot of people are super excited to
get these brand new cars and when they do there is a minor issue with it,
it takes you a month or two to get back into the system to get the
car repaired and kind of leaves a bad taste in a
lot of people’s mouths. So our goal was to say to ourselves,
you know what how can we build something to help this company? And that’s what we’re trying to do.

73 Comments

AE TechTips

Jul 7, 2019, 7:01 pm Reply

Mad Respect for these guys and their growing endeavour!!!!!!!!

Yannick Ndombe

Jul 7, 2019, 8:04 pm Reply

This video made my day!! Seeing a black and white dude just sharing their passion for electric cars and building something together. This is how it should be! Great example for all Americans to complement each other instead of wasting energy on what makes them different. God bless you guys! Much Love from an African living in Europe.

Henley Deng

Jul 7, 2019, 10:25 am Reply

i remember a year or so brisking by a video of a guy buying beat up teslas to fix a salvage one he bought.. i commend this man for putting in the long hours and money.. it's not cheap buying junk and its junk cause you really buying damaged goods and using spares to to rebuild or fix..

the thing that i hate about companies is trying to use proprietary tools/parts that only they can have or use to service or fix something you buy.. right to fix should be amended as a law.. it a man build it a man can fix it.. companies that use such tactics is shady punk move…

darthvincor

Jul 7, 2019, 12:16 pm Reply

Good on ya, Rich! 🙂

@Elon: This is what you get Elon: the more greedy you are, the more you will lose.

Petar Petrov

Jul 7, 2019, 12:36 pm Reply

Sve je lako kad zivis u USA 🇺🇲 Ovde u Srbiji ni nemas Tesla automobile. Everything is better when you live in USA. Here in Serbia we don't have Tesla automobiles.

Brian Rivera

Jul 7, 2019, 7:02 pm Reply

Way to go I'd buy a tesla if only You can work on my car proud of you

Brian Rivera

Jul 7, 2019, 7:03 pm Reply

Live on long island not to far from tesla dealership didnt know elon musk was such a prix

Brian Meuse

Jul 7, 2019, 12:55 pm Reply

Hey, we're neighbors. I'll send needy customers your way.

Sharon Silva

Jul 7, 2019, 12:54 am Reply

Rich first needs to learn how to remove and replace parts clean and correctly. If you watch his video's he is very unprofessional and only half does things. If a jobs worth doing do it correctly.

Kato S

Jul 7, 2019, 2:23 pm Reply

The future is electric …period

Fuzion Factor

Jul 7, 2019, 5:31 pm Reply

Wouldnt be surprised if he moved on to mech suits

m tesc

Jul 7, 2019, 12:39 am Reply

I'm opening a shop that drops V8 motors into Teslas.
Need investors.

Christopher Wasko

Jul 7, 2019, 12:24 am Reply

Dude… Rick rebuilds is way more interesting than this… you really did him a disservice with this boring interview.

Anthony Finno

Jul 7, 2019, 3:59 am Reply

Amazing!

Anthony Bha

Jul 7, 2019, 6:59 pm Reply

I met Rich, Chris, and Chad at the Grand Opening. Good guys, I'm still begging them to teach me and open an satellite location at my garage (already business zoned) in Albany, NY.

alexremix

Jul 7, 2019, 6:53 am Reply

Rich, Help! My friend had a car accident and the car is totaled. We need help pulling the video the day of the accident. The police report makes a claim we think is wrong. We need to see the footage. The car has collision in the front and a major hit in the back.

Binch b

Jul 7, 2019, 6:28 am Reply

That cheap fk with his 110 outlet

John Morlan

Jul 7, 2019, 9:25 pm Reply

Whenever there's ONLY 3 TESLA DEALERSHIPS in the US what did you think was going to happen. People that buy Tesla's have more money then common sense. Book smart but car dumb.

The Gee-tah Guy

Jul 7, 2019, 3:34 pm Reply

I's does loves teslers

Andrew FPV

Jul 7, 2019, 3:51 pm Reply

this is scary. technicians are usually trained and educated professionals with proven qualifications. this dude is scary

Phil Melson

Jul 7, 2019, 7:39 pm Reply

Congratulations on your new venture, I'm sure it's going to be a great success .. .

Daniel Filippus

Jul 7, 2019, 8:39 pm Reply

4:55 "Yeah, we need you to drive up to this alley and pretend you are a customer for today."

Sameer Hussain

Jul 7, 2019, 8:21 am Reply

3:20 Don't know if anyone else got that his surname is Salvo.LOL That's a real coincidence.

AMOL JADHAV

Jul 7, 2019, 8:46 am Reply

I think this is a great opportunity for Tesla to upgrade their Service department with Rich leading from front. Rather then fighting him.

Allan Arango

Aug 8, 2019, 9:39 am Reply

why hasnt Tesla gave these guys great roles or jobs for the company

Randomodbuild

Aug 8, 2019, 8:09 pm Reply

What about lee

Roman Mechetner

Aug 8, 2019, 5:21 am Reply

Elon hello, are you looking at this ? These guys are the best thing you got without even knowing it. Why don't you reach out to them and help them to fix YOUR CARS. Ohh wait, that's not tesla's video. Rich, keep it up, please don't give up, tesla will give in eventually, it might take years more, but they will. Thank you for the great content man.

Mr Miguel

Aug 8, 2019, 8:13 am Reply

Rich rebuild

Kyle Beats

Aug 8, 2019, 5:07 pm Reply

English 10000

Sam Scrapla

Aug 8, 2019, 6:57 am Reply

Don't they lose money on each one they sell?

karlwashere123

Aug 8, 2019, 10:29 am Reply

Have you seen the guys YouTube page? The guy has zero mechanical Talent. Wouldn't let him within 10 feet of my car.

Josh Gator

Aug 8, 2019, 12:35 pm Reply

i dont knw why i fee l so excited watching them go against tesla

Mors FPV

Aug 8, 2019, 3:09 am Reply

screw Rich after his interview with jehugarcia. Rich clearly is not a great person and after working for several years in the service industry Id fear for his customers.

KM Snow

Aug 8, 2019, 7:31 am Reply

Elon should go to Japan and learn how a car company should operate before he takes on Tesla.

Hykeem Robinson

Aug 8, 2019, 8:20 pm Reply

This is genius ! I am proud of you guys.

Nehemiah Mcdonald

Aug 8, 2019, 9:34 pm Reply

And they haven't reached out to give this man a job. Smh 🤦🏿‍♂️

Steven Bollinger

Aug 8, 2019, 2:51 am Reply

It's really strange: Rich and Chris say they think Musk is a genius and a good guy. I think Musk is a bad guy who always lies, who manipulates and abuses his customers, his employees and Tesla stockholders to drain billions of dollars a year out of them, all just for him, and a lot of what I know about Musk, I learned from Rich Rebuilds videos.

snohman1

Aug 8, 2019, 9:33 pm Reply

Have you installed a homelink to a model3? If so do u have a vid? Is it a plug and play or does the car need programming? Can the programming be done by anyone other than tesla?

heavenzceed

Aug 8, 2019, 9:03 pm Reply

Glad your handling the riches slack, they care not…bless

vincent gagliardi

Aug 8, 2019, 10:00 pm Reply

genius

mike fen

Aug 8, 2019, 3:30 pm Reply

These guyies bring hope in being confident in buying a tesla hopefully more mechinics shops will follow suit in know how to repair a Tesla.

ConRonda Pearl

Aug 8, 2019, 6:14 pm Reply

Love it. Cant wait for you to be recognized beyond Tesla

I CAN DO THAT

Aug 8, 2019, 1:16 pm Reply

What are the odds you want help with this project? I’d love to hop on board with you guys.

Shaheen yah

Aug 8, 2019, 10:44 pm Reply

RICH RICH 🇺🇸🇺🇸🇺🇸🇺🇸💯

Lui Mendoza

Aug 8, 2019, 12:07 am Reply

This guy knows wussup if Tesla was still alive he would fire 🔥🔥🔥 everyone at TESLA and figure out something himself to these car problems being brought up💯💯💯

Lui Mendoza

Aug 8, 2019, 12:09 am Reply

God bless you two 💯for real motivation is key and that's what you two have given everyone out here God bless you guys 🙏☝️

Brian Pickett

Aug 8, 2019, 1:23 pm Reply

Hey Rich Rebuilds I love what you're doing keep it up brother!!!! You're an inspiration to many people out there definitely including myself!!!!

dontcyberbully

Aug 8, 2019, 2:10 am Reply

He's only completed one tesla i doubt he's getting a tesla shop

DOHC 106

Aug 8, 2019, 4:52 pm Reply

Well done guys. Truly a dynamic duo. As a owner of a 2000 ford ranger, I have watched how cars have changed and your work is simply impressive. I hope you are blessed with much success.

KEK Freedom Heritage

Aug 8, 2019, 6:26 pm Reply

Wow this is sort of old. Did you hear there is not any more regular full job for Rich? Who is the other guy again? They are the new EV Duo working on EV Cars? We got the impression the EV Garage was going to be huge with about four people. KEK It is all in, and get some things moving (literately and figuratively). KEK KEK

nickolas

Aug 8, 2019, 6:51 pm Reply

Is this dude a backyard mechanic type, or legit like Carl Medlock?

bad Good

Aug 8, 2019, 2:08 pm Reply

I like how cnbc makes a big deal out of this guy when in fact he dosent know jack and constantly has other tesla guys showing how to do it in an actual shop vs this guus garage. But because he is black and doing something non stereotypical everyone is making a big deal of it.

Cashy Smashy

Aug 8, 2019, 6:13 pm Reply

You should join up with Carl Medlock you’d make a perfect team👍🏻

Towallomee sgel

Aug 8, 2019, 5:21 am Reply

What we have here is commonly referred to as a GENIUS. The reason I come to this opinion is 1:37. Just take a look at all of those bulging vessels on that giant head. They're efficiently supplying that massive brain of his with plenty of oxygen and nutrients.

Charles M Rinehart

Sep 9, 2019, 5:14 am Reply

The more parts a car has, the higher the chances of things malfunctioning.

Charles M Rinehart

Sep 9, 2019, 5:20 am Reply

With such a lousy service structure by Tesla, it really is laughable.

Bronco Billy

Sep 9, 2019, 3:42 am Reply

Best wishes for your continued success. Keep up your good work.

Azli Aziz

Sep 9, 2019, 3:28 am Reply

TESLA is an Car Electric Motor SPECIALIST a LOUSY at car chasis OR a Battery manufacturing❗️ TESLA will be a lame duck in the water Once OTHER car MANUFACTURER goes FULLY Electric❗️

Dan Vercruysse

Sep 9, 2019, 6:48 pm Reply

I'm a Vermonter, I just bought a new car. I've thought alot about buying a Tesla next but looking at these ranges for service. I'm not sure it's worth it. I would encourage Musk to open more shops near Vermont or New Hampshire. Mainly around Hanover because there is a mass amount of Dartmouth folks who own Teslas. As well people like myself who see myself owning one or another electric vehicle in the future.

A Solution Company Limited

Sep 9, 2019, 2:23 pm Reply

awesome

Paul _

Sep 9, 2019, 3:37 am Reply

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electricity, planes, phones, Computers,
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Available to anyone who is willing to work 18 hour days
Rich's channel: @UCfV0_wbjG8KJADuZT2ct4SA

Tee Ransom

Sep 9, 2019, 12:55 pm Reply

Dope channel brudda

Pato Swag

Sep 9, 2019, 9:46 pm Reply

I love what he does

Clinton Hayes

Sep 9, 2019, 9:55 pm Reply

My next new car is going to be a Tesla.justsayin

Darryl Orr

Sep 9, 2019, 5:52 am Reply

Rich. I dumped you a few months ago and recently saw you on Sam's channel. I didn't dump you because I didn't like you or your content….there just was not near enough to make it worthwhile. I like you Rich and your vids are awesome but if you want to break through you must get a vid out every few days aka goonz. I see you have taken on YouTube full time. That is sweet and trust me when I say if you put out more frequent vids you will grow big time. Take this advice for what it is worth. We all want more and you are starving your subscribers. More Rich pls more !!!!!

Oscar Robinson

Oct 10, 2019, 12:53 am Reply

I'm here because I saw your story tonight on Chronicle. I'm a Cape Cod native and I was really impressed with what you did with the two Tesla's. That's great what you and your two buddies are doing with the Electrified Garage. The electric car is one day going to be as common as battery operated clocks in America, and setting up the very first garage in New England for electric cars is really going to be a big moment in history like the first Dunkin' Donuts. <G> Good luck Rich with your garage and I'm looking into purchasing a Tesla for myself in the near future.

Oscar Robinson

Oct 10, 2019, 1:14 am Reply

What the gasoline automobile was first introduced people mocked them and said a horse was better. That's still where we are, (for the most part) with electric vehicles vs. gas powered cars. Electric cars are here to stay like it or not. The old gas guzzlers are going the way of the dinosaur. I've always been a lover of muscle cars and the loud roar of a V-8 engine, but times change and if you don't change with them you get left behind. <G>

Heavens to Murgatroyd

Oct 10, 2019, 6:15 pm Reply

It's so easy! Ask Mr. Musk how easy it is. Watch one of Rich's videos he's like a carpenter trying to fix spaceships. I wouldn't let this guy touch my car. I can't wait for the first lawsuit. They want to be Tesla sooo bad……

John Laccohee-Joslin

Oct 10, 2019, 6:22 pm Reply

Well done guys, this idea that only the maker can fix it when there are stacks of people with the know how to do it themselves .
A couple of months to fix a stupid little problem is not on and ignoring people who in fact are going to improve on things that you have not thought of.
The other thing that really makes me angry is all these companies who refuse to sell the bit you need when in fact you have bought and paid for an item which means it now belongs to you , not the company that made it.
I have found that this atitude is goingbto make for bad feelings because what is is being implied is that in some way the maker still owns it, which they dont.
What WILL happen is that guys like this will come up with something that either improves the model or makes it a lot quicker to fix than was originally though of purely by doing it a different way.
I recently was given a car to drive in while mine was being repair, and frankly this new car frightened me greatly, everthing was electronic and it struck me that sitting in the garage at nigh it wasva good target for a rat or mouse who felt like a bit of a chew, took to work on the electronics , just thing of the bill to find justbwhatbhad been damaged andvjust what could be camaged just by tryingnto start up in the morning, and to top it all you are at the mercy of the guy that fixes it, unless you too were an electronics expert , and even if you were would the manufacturer sell you the part?

Jahfus

Oct 10, 2019, 12:27 am Reply

His first name is Real and his last name is rich,so what’s his full name??? Real rich 🤘 both these guys is genius. Salute

Rafael Veloso

Oct 10, 2019, 11:15 am Reply

good job 👍👍👍 from Australia

D’Reil McClain

Oct 10, 2019, 1:07 am Reply

Big fan of Rich.

braddeicide

Oct 10, 2019, 11:14 am Reply

Tesla is pretty bad at choosing which employee's to purge.

Baresan

Oct 10, 2019, 4:43 pm Reply

Supply will meet demand, the market demands it.

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