| by Kenneth Chase | 100 comments

WestJet Christmas Miracle: Real-time Giving

‘Twas a night before Christmas and all across the land the good folks at WestJet had a miracle planned. On the eve before flying The guests were in their beds Visions of traveling danced in their heads While out on the runway something secret had arrived it was left in the lounge ’twas a Christmas surprise ( ♪♪ ) Oh, hello there! Is that… is that Cohen? (Laughing) What are you looking for Christmas this year, Cohen? A choo choo train? Ho Ho Ho! A classic! Do you like Thomas? Yeah! What would mommy and daddy like for… for Christmas? A big TV. Yeah a big TV. Ho Ho Ho! A big TV You’re looking fabulous! Well I need to! It’s OK if you just to stare at me as well Ho Ho Ho! What I need is new socks and underwear. An Android tablet. Is that William beside you? And Cameron? Wow! Hot Wheels Some Santa boots Stocking stuffer dolls ( ♪♪ ) While the guests told their Christmas wishes to good old Saint Nick WestJetters took notes and got ready to shop quick. It was a great rush With the two flights in the air to get all those presents not a moment to spare ( ♪♪ ) Ha ha ha! Ok. Thomas. Let’s get it! ( ♪♪ ) (Ding!) Thanks for flying with us at WestJet sit back relax and enjoy the rest of your flight (snoring) ( ♪♪ ) (cheering) ( ♪♪ ) (airplane engine noise) but was everything ready? we all had to wait for the moment of truth at carousel eight (buzzing) ( ♪♪ ) Ho Ho Ho! Merry Christmas! ( ♪♪ ) Ho Ho Ho Ho! Ha ha, yeah! No way! (buzzing) Where is the Hughes family? Oh my gosh! (Cheering) The guests never expected what they’d asked of Saint Nick would actually appear. It was all quite a trick. A WestJetter would say it was more than mere fun miracles do happen when we all work as one We’ll give Santa the last word on this most special night Merry Christmas to all and to all a good flight! Ho Ho Ho!


Melina smith

Dec 12, 2018, 4:19 pm Reply

so so cool …… such a wonderful thing to do. I would say that they have customers for life !!!! Great work Santa !!!

Владимир Титов

Dec 12, 2018, 9:33 pm Reply

best WestJet!

Elaine Young

Dec 12, 2018, 9:15 pm Reply

Such an awesome thing to do, especially for the kids. I bet the staff had fun?

Edigi Laxmi Prasanna

Dec 12, 2018, 8:47 pm Reply

Wow? Christmas is all about giving and spreading love.❤️
Can't wait for this Christmas


Dec 12, 2018, 11:20 am Reply

I love this airline…it makes me wish I lived in Canada. Every year, they outdo themselves. Thanks, WestJet, for your extreme generosity and for teaching us what giving is all about.

Donus P

Dec 12, 2018, 4:44 pm Reply

That was nothing but class. The person and or persons that came up with that idea need to be congratulated as you are a true champion of humanity. You need to be cherished by your workmates, family, friends, and peers as your heart is pure to the core and wouldn't believe for a second that it was solely for publicity. It will move anyone who watches it. Priceless!

AYL Yi-Huh

Dec 12, 2018, 10:27 pm Reply

pure genius

Zach 11

Dec 12, 2018, 2:49 am Reply

Who's here in 2018?

Julius Ular

Dec 12, 2018, 12:07 pm Reply

what the title of the song?

Jabez Blesson

Dec 12, 2018, 5:56 pm Reply


La Boîte Éducative

Dec 12, 2018, 12:49 am Reply


Dumitru Langham

Dec 12, 2018, 10:27 pm Reply

Santa as a uniform change. He’s in purple,? well done Santa

Suryaraj Methuku

Dec 12, 2018, 5:39 am Reply

This never gets old to see all the smiles

Brand Stock OPT

Dec 12, 2018, 5:09 pm Reply

Господь, как прекрасны страны, где люди живут по Библии, и уважают Господа. Как прекрасны эти страны, где кто то хочет сделать чужим людям вокруг что то приятное, и подарить человеку прекрасный и приятный момент. Пусть Господь благословит эти страны еще больше. Аминь.

Ashleigh Garrison

Dec 12, 2018, 1:05 pm Reply

Happy Holiday from Ashleigh Garrison

Bahn Mann

Dec 12, 2018, 4:21 pm Reply

I love to revisit this video around this time of year. Nice to see an airline do something nice for customers. If this were American Airlines, you would get a bag of pretzels on the carousel and then get charged for a 'Luggage Carousel Extra' fee.

Ron Patterson

Dec 12, 2018, 1:59 am Reply

Hope the guy got a years supply of Calvin Klein underwear rather than Walmart’s own ???

Ron Patterson

Dec 12, 2018, 2:02 am Reply

Remind me to fly west jet and ask for a real ford corvette???


Dec 12, 2018, 8:05 am Reply

This touched my heart to see!

Albert Lalawmpuia

Dec 12, 2018, 10:58 pm Reply

Awesome, this is a real christmas, wow

Christo Lada

Dec 12, 2018, 3:56 am Reply

?????happy Christmas ?

deborah miller

Dec 12, 2018, 11:06 pm Reply

WestJet….I have watch this every year since it was aired…..It makes this 58 year old cry anytime…..I wish we had something like this in Ohio but we do not. I just wanted to say that what you did was truly wonderful…..I wish I could fly somewhere warm but its just too expensive so I watch this video and smile and that warms me inside…Bravo!!!!

JC Vainikka

Dec 12, 2018, 7:46 am Reply

I would have asked for a hot girlfriend, haha! Girl on fire haha

Steve Spencer

Dec 12, 2018, 4:24 am Reply

I wonder what Westjet would have done had someone asked for a new car…

ricardoqm boy

Dec 12, 2018, 5:12 am Reply



Dec 12, 2018, 2:58 pm Reply

Omg wow sooo nice!

Maeve Holmberg

Dec 12, 2018, 4:11 pm Reply

Does anyone else come back to this video every year?

Mark Anderson

Dec 12, 2018, 2:51 pm Reply

I still watch this one EVERY year! Westjet ROCKS!!! WestJet Santa is internationally famous!

Nigel Donald

Dec 12, 2018, 2:15 am Reply

Those who gave this a thumbs down. I feel sorry for your miserable soul

Kole Nowacki

Dec 12, 2018, 4:27 am Reply

I come back to watch this every Christmas ?
Like if you do too!

Kole Nowacki

Dec 12, 2018, 4:28 am Reply

The kid at 4:01 makes me so happy every time ???

Ashfaque Hussain

Dec 12, 2018, 12:19 pm Reply

Hi Santa, rescue save Tony Stark from space.

The Reporter 999

Dec 12, 2018, 2:56 am Reply

Just found out that this video has more views than the population of Canada.

Omkar Kapse

Dec 12, 2018, 4:46 pm Reply

The best airways company ever

Felix Felicis

Dec 12, 2018, 4:57 pm Reply

Still love this video and watch it every year in December <3 Merry Christmas to everyone!

Gia Đình Sóc Vlogs

Dec 12, 2018, 3:12 am Reply

I visited you, hope you visit me

eileen eicw

Dec 12, 2018, 5:50 am Reply

I watch this video every year. It makes me feel good about life. There are still people out there who care. MERRY CHRISTMAS EVERYONE

Scott Miltimore

Dec 12, 2018, 1:38 pm Reply

What is this song? I was in flight attendant training in 2013 when I first saw this video, and watch it every year if anyone knows the song please share! Merry Christmas

Kim Canfield

Dec 12, 2018, 11:15 pm Reply

This was a special day for the gift givers and the receivers. Brought tears to my eyes and a smile. I don't know what I would have asked for but I hope it would have been something I would have enjoyed for years to come.


Dec 12, 2018, 11:41 pm Reply

Love the big TV and the camera, feel bad for the guy with the socks and underwear LOL


Dec 12, 2018, 8:28 pm Reply



Dec 12, 2018, 11:24 pm Reply

Time for the yearly cry fest If only more were like west jet.


Dec 12, 2018, 7:51 pm Reply

2018 here!!!! I cannt stop crying!!!! just….. LOVELY!!!

Vincent Matias

Dec 12, 2018, 7:05 am Reply

I watching this i cry merry Christmas everyone


Dec 12, 2018, 8:36 pm Reply

Ich Feier euch.. sehr.. herrlich ??????

Ad Q

Dec 12, 2018, 2:44 am Reply

The tv guy won!

Владимир Титов

Jan 1, 2019, 8:04 am Reply

WestJet you is beaytyfull!!! I cry!

Marissa Huber

Jan 1, 2019, 3:54 am Reply

Sometimes I watch this just to cry

Jonah Staerkle

Jan 1, 2019, 5:20 pm Reply

I want to be a pilot wen I group whith west jet

Smug Smugly

Jan 1, 2019, 3:41 pm Reply

It's a Festivus Miracle !

sebastian melendez

Feb 2, 2019, 9:31 pm Reply

El video me parece excelente ya que nos da un buen ejemplo de lo que es un marketing relacional y tambien como con el uso de las tecnologias se puede hacer viral algo rapidamente.

Me impresiono como por medio de un live puedes interactuar obteniendo un feedback con el cliente y cumpliendole lo que desean. Esa compañia le dio una respuesta inmediata ganandose asi su lealtad provocando que en un futuro las personas confien en esa compañia para cualquier situacion y que sucede con esto cada persona lo va a regar y mucho mas persona llegaran.

En fin esa compañia tiene un muy buen manejo del marketing.

Nicole Reynoso

Feb 2, 2019, 9:21 pm Reply

-El uso del marketing digital me pareció grandioso, diferente, atractivo y sobre todo muy original.
-Las redes pueden ser viral con un gran contenido como este que por la cual fue muy creativo haciendo uso del Marketing Digital

Teodoro Mayamba

Feb 2, 2019, 7:41 am Reply

? Car 1 Crosslron Team 1 Best Buy ☕ Team 2

Cassey Mayamba

Feb 2, 2019, 9:07 pm Reply

?️???????????????????????? Food Time you can see the hospital ?️???????????????️??????????????????✨✨???


Feb 2, 2019, 8:22 pm Reply

why tf is this on my feed

Ron Hightower

Feb 2, 2019, 10:38 pm Reply

Sure is a white Christmas..

Mario Leijon-Backe

Mar 3, 2019, 6:05 pm Reply

Miracles exist, just wanting what you have in your heart … it's all you need

D.H. Kim

Mar 3, 2019, 9:13 am Reply

Way of their profit returned ^^ everybody~~ happy~~~!!! ^^

Shonee Johnson

Mar 3, 2019, 5:10 pm Reply

Love this!11

Studio zheng

Mar 3, 2019, 1:40 am Reply

Is it really Real

Tomsterusa Tom

Mar 3, 2019, 5:06 pm Reply

Just love this story.

Nya Yambz

Mar 3, 2019, 7:10 am Reply

'Twas a Night before Christmas… and all across the land the good folks at WestJet had a miracle planned. On the eve before flying

Barbara Goncalves

Mar 3, 2019, 6:35 am Reply


Nya Yambz

Mar 3, 2019, 5:27 am Reply



Mar 3, 2019, 4:16 am Reply

I wish I was this lucky but I will never be this lucky

William John Jones

Mar 3, 2019, 8:08 am Reply

I like when you see the videos of the service men and women coming home to their loved ones

Jason Tung

Apr 4, 2019, 6:46 am Reply

What if you wished to have an airport named after you lol

margaret walsh

Apr 4, 2019, 1:52 am Reply


Richard Bool

Apr 4, 2019, 2:45 pm Reply

I Bet it was only first class passengers.


Apr 4, 2019, 10:56 am Reply

I love this video. Seen it many times now…but I tell you what… all I would be asking for is the beautiful woman at 4:29…and for her to be single…(she's married, judging by the rings… sigh…:( )

Cassey Mayamba

May 5, 2019, 1:01 am Reply

'Twas a Night Before Christmas… and all across the land the good folks at WestJet! had a miracle planned. On the eve before flying The guests were in their bed's Vision of traveling danced in their heads While out on the runway something secret had arrived is was left in the lounge 'twas a Christmas surprise Toronto Pearson lnternational Airport John C.Munro Hamilton lnternational Airport Oh, hello there! Is that… is that Cohen? (Laughing) What are you looking for Christmas this year Cohen? A choo choo ? train? Ho Ho Ho! A classic! Do you like Thomas? Yeah! What would mommy and daddy like for… for.. Christmas? A Big TV. Ho Ho Ho A Big TV You're looking forbulous! Well l need to! It's OK if you just to ? stare at me as well Ho Ho Ho What l need is new socks and underwear. An Android tablet ls that William beside you? And Cameron? Wow! Hot Wheels ? Some Santa Boots Stocking stuffers dolls while the guest told their Christmas wishes to good old Saint Nick Westjetters took notes and got ready to shop quick. it was great rush With the two fights in the air to get all those parents Ding Thanks for flying with us at WestJet. it back relax and enjoy the rest of your fight but was everything ready? We all had to wait

דניאל ביטאו

May 5, 2019, 4:49 am Reply

Jesus born as bastred not from virgin

Silvio Gonzalez

May 5, 2019, 9:37 am Reply

Vaya putada la cara que se le quedó al que pidió la bufanda calentita.

Lia Whitlock

May 5, 2019, 5:13 pm Reply

Vi este caso en mi clase de Customer Experience, y lo que resalto sobre todo es la sinceridad de los trabajadores de lograr una sonrisa. Todos nos emocionamos en clase. Qué se sentirá estar ahí. Que se sentirá viajar en una aerolínea así. Estrategias así solo nacen del corazón de alguien que desea sinceramente la felicidad de sus clientes. Gran trabajo.

Mr. SnowBody

May 5, 2019, 5:12 pm Reply

Still watching this everyday XD what if my wish is 500 diamond locks in growtopia and santa gives it to me im gonna be si freaking crazy XD
Like if you play growtopia

ptite patte

May 5, 2019, 11:47 pm Reply

it's just really cute from the pars of the big teams who give it's gifts to people and very generous !!!???

Steve Spencer

Jun 6, 2019, 11:36 am Reply

And if someone asked for a car???

donghyuck haechan

Jun 6, 2019, 3:35 pm Reply

2019, i still get goosebumps everytime i watch this


Jun 6, 2019, 7:09 am Reply

So cool love seeing them do great things. Seems like a Westjet thing too

Absolute Music

Jun 6, 2019, 9:55 pm Reply

Wonderful concept….. Wish you all d best westjet

jemi alfredo

Jun 6, 2019, 11:16 am Reply

I just found this, 2019. Good Job WestJet, this is so beautiful.

Daniel Adkins

Jun 6, 2019, 11:25 pm Reply

I would have asked for a new home..I hate rent.

Hriiyizhuo Siikruna

Jul 7, 2019, 10:10 pm Reply

The best I've ever seen wow ?❤

Someone dark

Jul 7, 2019, 6:34 pm Reply

That's just amazing ! ???

Vanessa Schofield

Jul 7, 2019, 5:43 am Reply

vanessa uk. this made me smile the biggestsmile from start to finsish


Jul 7, 2019, 2:46 pm Reply

Very well done Westjet. I have never seen an airline place a smile on its customers faces. I applaud you. ???

Jude Dimatteo

Jul 7, 2019, 2:15 pm Reply

This is Stuipt


Jul 7, 2019, 10:15 pm Reply


Rose Kitayama

Jul 7, 2019, 3:40 am Reply


Dilshan Ranaweera

Jul 7, 2019, 11:02 pm Reply

Seriously?? My god, what a surprise. God bless the team of west jet.

Linda Garcia

Jul 7, 2019, 11:10 pm Reply



Jul 7, 2019, 12:06 pm Reply

wooooow. i have tears in my eyes.. woooow

Faisal Ashraf

Aug 8, 2019, 7:58 am Reply

Great, Your are very Greatest Peoples. So, i inspired you. I'm a Muslims i also want celebrate our religious festival. But unfortunately Muslims use in earn money. I loves your works your celebrations Your Peoples. Being a Muslim i like your Christmas Festival.

Wocho Odyuo

Aug 8, 2019, 7:44 am Reply

Wish i ws flying wit u guys


Aug 8, 2019, 12:07 pm Reply

I realize this is a few years old, but our news medianeeds to stop the whitch hunts and report more stories like this!

Tosawat Phanthathong

Aug 8, 2019, 1:49 pm Reply

Ilove west jet from Thailand ?????

Michael Coulter

Aug 8, 2019, 4:55 pm Reply

Omers betternot take the human out of Westjet


Aug 8, 2019, 2:53 pm Reply

O homen que pediu a meia deveria ter pedido um carro!!!!!!!


Aug 8, 2019, 3:03 am Reply

WestJet are the Southwest Airlines of Canada.
You would NEVER catch Air Canada ever doing anything nice like this.

Steven s

Aug 8, 2019, 4:26 pm Reply

what would you like for xmas …………..a large case with about 1 million bucks in it …………………..ummmmmmmmmmmmmmmm

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