| by Kenneth Chase | 4 comments

Scout Alarm Home Security System Review- Good Option for Apartment?

Gabe Turner: Hey, folks. This is Gabe at Security Baron and today we’re
checking out one of the newer kits on the block, Scout Alarm Home Security System. Let’s dive in. [music] Gabe: If you’d like to see a list of our favorite
home security systems, google “Security Baron best home security systems.” If you have a question about today’s review,
leave us a comment and I’ll get back to you. In today’s review of the Scout Alarm Home
Security System we’ll go over what components we got with our package, how easy it was to
set up, the customer support options, the professional monitoring, and the mobile application. One thing that distinguishes Scout Alarm Home
Security System from its competitors is how customizable the system is. You can even include cameras and pieces from
other systems all together. With our system we got the hub, the access
sensors, the motion detectors, the door panel, and the Scout HD camera. The hub is the center, the brains, and the
entire Scout Alarm Home Security operation. Aesthetically speaking, it’s pretty typical. We have the arctic version here. There’s also a midnight version that comes
in black, but of course, you’re going to mix with each. You got that black piece here. You got the wolf insignia on the top representing
Scout Alarm. You got an Ethernet and a power adapter in
the back. The thing that the hub allows you to do is
know that you’re protected, even if the power and phone line go out. It does have a cellular backup and a backup
battery. It’s going to continue to receive the necessary
information from the sensors. You can always be sure to alert the proper
authorities, no matter what’s going on with your home’s infrastructure. One other thing we want to note is that this
thing also has the ability to try to deter potential intruders with 106-decibel alarm. That’s something that comes right here inside
of the hub with the Scout Alarm Home Security system. The next component I want to discuss with
your Scout Alarm Home Security System is the door panel. The door panel follows this same aesthetic. You’ve got your white on the top and the black
below. This is, of course, the arctic version of
the Scout Alarm Home Security System. Generally, I like it. There are a few elements about its design
that are different. One, the fact that it is a door panel…it’s
not one that you type into. It’s not a manual thing. You’re going to use either your key fob, which
works in the typical way as many key fobs you’ve seen before with home security systems,
like the Nest Guard, for example, that allow you to press it against the system and boom,
now you’ve armed or disarmed. You’ve let it know that you’re home. What’s different about the Scout Alarm is
something I’m not seeing with anyone else. It’s got this RFID sticker. With this sticker, it serves the same function
as the key fob. The key fob allows you to do that and so does
this sticker in terms of opening the door. You can put this on anything. You could have it on a candle, inside of a
book. No one would expect that — one of these nondescript,
typical items in your home serves as a key fob. That’s something cool about Scout Alarm. The final thing that really sets apart this
door panel from others that I’ve seen is that it also works as a door sensor. If you note, these two pieces together are
the door sensor that you would see on any other door but much larger. It still works to know that if a door’s opened,
it will be registered right here. That’s an interesting thing to note on the
door panel with the Scout Alarm Home Security System. The next component that we have with our Scout
Alarm Home Security System are the “access sensors,” as they’re called by Scout Alarm. You may have them referred to as “door and
window sensors” or “entry sensors,” but these access sensors. They serve the same purpose. With these, you can put them on a filing cabinet,
liquor cabinet, your door, your window, and know whenever it’s been opened or closed,
which is very useful. Aesthetically speaking, they follow that arctic
formula for Scout Alarm. They have two different styles. In this one, you get that black with the white. The way these work is pretty simple. Put them on your door or your filing cabinet,
and then things are opened, the magnetic strip will go off. You’ll hear a chirp. You’ll get a notification to your phone. You’ll know that, hey, someone has opened
up something that maybe they should not have. These access sensors will do what they’re
intended to do, which is keep you abreast of what’s going on in your home. The next item we’re going to discuss with
our Scout Alarm Home Security System is the motion detector. The motion detector for Scout Alarm follows
that Arctic — because we got the Arctic System — it’s white on the front, black in the more
integral piece here. You’ve got your adhesive on the back. You can screw it in, as well. With this clear, honeycomb-looking bubble,
you’ll note that it protrudes out a bit. It’s not my favorite. I will say that because it is such a small
motion detector — it’s significantly smaller than a lot of the other ones we’ve seen — it
doesn’t catch the eye. It doesn’t bother me too much because it’s
really discreet in one corner of your room. One thing to note is that this motion detector
only has a 90-degree field of view. You actually may need more than one depending
on how large your space is. That’s something to think about when getting
the motion detector for the Scout Alarm Home Security System. The next item we’re going to look at with
our Scout Alarm Home Security System is the Scout Indoor Camera. The Scout Indoor Camera is basic if I’m being
completely honest. Even in terms of the initial basic setup. It was a little bit harder to put in this
power adapter than one would expect. This thing doesn’t rotate that much, but I
rotated and then from here was able to get enough leverage and strength to place that
power adapter. In terms of what this thing is capable of
we’re going to look at it with the Security Baron necessary features test. Video quality is a Security Baron necessary
feature and the Scout Indoor Camera does well on some metrics. It has 1080p high-definition video so you
can get a nice, crisp, clear picture. It only has 115-degree field of view and we
love to see at least 120 degrees. Of course, when it comes to zoom you’ve got
that pinch zoom so you can zero in on some things going on. Overall, it’s doing alright when it comes
to video quality. Two-way audio is a Security Baron necessary
feature and not something you’re going to find on the Scout Indoor Security Camera. They do not have that functionality. It’s usually something we really like to have. Because then you can explain to someone where
you’ve left your wallet, if they’re about to meet you out somewhere, or you can just
try to scare away an intruder. With the Scout Indoor Camera, you’re only
going to be able to hear what’s going on the room, not speak back. So when it comes to two-way audio, nothing
going with the Scout Indoor Camera. Night vision is a Security Baron necessary
feature. The night vision on the Scout Indoor Camera
is surprisingly good considering it only gets one infrared LED sensor. While it’s not the best night vision that
we’ve seen it’s definitely adequate. Local and cloud storage is a Security Baron
necessary feature. The Scout Indoor Camera does not have local
storage. It does come with cloud storage but only 14
days no matter what you’re paying. That’s a little bit of a limitation in our
eyes with no local storage and a very limited cloud storage option. Smart platform integration is an important
Security Baron necessary feature. Despite the Scout Alarm Home Security System
as a whole integrating with Amazon Alexa or Google Assistant, the Scout Indoor Camera
does not. You’re not going to get that full smart platform
experience with this camera. You’d have to use some of the other cameras
that work with the Scout Alarm System like the Nest Cam. Artificial intelligence is a Security Baron
necessary feature. Something you will not find with the proprietary
Scout Indoor Camera. If you want to do artificial intelligence
with your camera on the Scout Alarm Home Security System, you’re going to have to go with one
of the other options for a camera. Now that we’ve covered all the items in our
Scout Alarm Home Security System, I want to make a note that you can order a host of other
items like smart locks, glass break sensors, water sensors for flooding, and smoke and
CO2 sensors. They really do live up to their hype as the
ultimate customizable system. We’re talking about Scout Alarm. Convenience is an important Security Baron
necessary feature and one that I had a bit of an issue with the Scout Indoor Camera. The Scout Indoor Camera requires you to sign
up for professional monitoring before you can set up this camera. That’s something to be cognizant of. Along with that you also have to make sure
that you set it up right the first time. I mistyped the password and resetting the
camera was a bit of a hassle. When it comes to convenience in the Security
Baron necessary features test the Scout Indoor Camera does raise some concerns. Now that we’ve discussed all the items that
we’re going over in our review of the Scout Alarm Home Security System let’s talk about
what it was like to set them up. Generally, the set up with the Scout Alarm
System is pretty straightforward. We did have some hiccups here and there when
setting up this system. To begin just remember to do them all one
by one. If you start to pull out the battery strips
for your system before you should be doing so it’s going to make it harder for you to
set that system up. That’s something to be cognizant of. Let’s begin with the hub, the brains of the
operation with your Scout Alarm Home Security System. With the hub you have to plug in the power
adapter, plug in the Ethernet cable — which is something new, we don’t typically have
to do that with every system — and just go with your mobile application. It walks you through that process. You do have to put in an activation code that
comes in the box that basically says, “Plug this in at a certain moment,” so that Scout
Alarm knows that you are the person who has received this system. The next item you’ll set up is the door panel. On the mobile application, it’ll say, “Add
devices.” You hit, “Add door panel.” From, “Adding the door panel,” you’ll pull
off this [inaudible 10:30] . Make sure that pairs with the hub and with your mobile application. From there, it’ll tell you when to remove
the adhesive and install it on your door frame. The next items that we installed were the
access sensors. The access sensors will appear on your mobile
application. You tap, “Access sensors.” I did this twice. I named them each twice right there on the
mobile application. Once they’ve paired with the mobile app and
the hub, you go ahead and remove the adhesive, and place them on your door, window, or wherever
you’d like to have them. One of the last items we installed with our
Scout Alarm Home Security System is the motion detector. The motion detector works in a very similar
manner. It’s all walk-through with the mobile application
where you see that it pairs with the hub and pairs with the mobile application. What I really like about the Scout Alarm is
that not only it goes through the pairing process, but it also makes sure that it actually
works. It tells you where to place your motion detector,
which it’s about six and a half feet off of the ground and has you walk in front of it. You’re going to want to place it somewhere
where is going to capture the most motion, then you walk in front of that space, and
you make sure that it works and all tell you that it’s being captured right there in the
mobile application. Setting up the motion detector with the Scout
Alarm system is pretty straightforward, and you can always know that it’s working. The final thing we set up with our Scout Alarm
system for the purposes of this review today was our Scout Indoor Camera. Remember, you can set up a host of cameras
with your Scout Alarm system in terms of the Nest Cam, the Nest Cam IQ, but we went with
the proprietary indoor camera with Scout Alarm. It, honestly, was not the easiest process. Even from the beginning when you have to put
in this piece, I had a little bit of trouble, granted I don’t have the most articulate fingers,
placing this power adapter. I had to rotate the device to get this space
to place this power adapter in. When it came to syncing it with my system,
I had to do it a couple of times. The first time is because the professional
monitoring is necessary just for adding the camera. I don’t understand why that’s the case. I had to call to Scout Alarm. They explained to me that I had to set up
the professional monitoring. I put my credit card information in before
I could set up my camera. It’s true. Once I set it up, there was a ton of new options
in terms of things I could set up with the Scout Alarm Home Security System, but initially
I only was able to add door panel, access sensors, and motion detector. Once I paid, I was able to start setting it
up. I made a mistake. I accidentally put a space in my password. Just from putting that space in the password,
I had to go through a really hard, more difficult than necessary process of resetting this camera
by placing my finger on this reset button multiple times for about 45 seconds each time
before I was able to get a full reset and restart the process of setting it up with
my WiFi. Once I did all of that, it was very easy and
straightforward, but it definitely took me 15 to 20 minutes more than I’d like to spend
setting up an indoor camera. That’s how it was installing the Scout indoor
camera for me with the Scout Alarm Home Security System. I didn’t mention the yard signs and window
decals with the Scout Alarm Home Security System. This is how people know that you’re being
protected. I’m not saying it’s something like a point
of pride for you, but it’s definitely something you’d want to have so people know that you
got something on your side too in terms of defense. Hold on, quick break. The Scout Alarm hub is connected by Ethernet,
while some of the systems that we review are connected simply by WiFi. Do you have a preference for one or the other,
or not at all? Leave us a comment below. We’d love to hear your thoughts. Let’s get back to the video. We’ve got our system and we’ve installed it,
let’s talk about those professional monitoring options for Scout Alarm Home Security. There’s two plans you can get with your Scout
Alarm Home Security System. One is the Always On plan that gives you 4G
cellular backup and battery backup. If something’s going on with your system,
you can still get those alerts that you need. How do you get those alerts? You can get push notifications, mobile app
alerts, and even text messages. That’s a really good thing to have, but it
isn’t professional monitoring. If you want that 24/7 dedicated team of staff
protecting you and your home, you’re going to get the Always On+ plan. That’s $19.99 a month, but you get that entire
team 24/7, 365 of making sure you and your home are safe. That’s something to think about when you’re
looking at the professional monitoring options with the Scout Alarm Home Security System. People always wonder when they have these
monthly contracts is what is their commitment, and this is what’s great about Scout Alarm,
it’s just that monthly. Even if you sign an annual contract to get
that 10 percent discount, they will refund you the prorated amount back. If you decide six months, eight months, nine
months, and you don’t want to be with Scout Alarm any longer in terms of professional
monitoring, you can get that refunded to you. That’s a great element of a lot of these new
security systems coming out here and especially of the Scout Alarm Home Security System. We’ve discussed all the options for professional
monitoring, let’s jump into the customer support. When it comes to customer support with the
Scout Alarm Home Security System, there are a lot of options. They have video tutorials, a community forum,
even a knowledge base that comes with a ton of FAQs to help answer your question. If you still want to get in touch with Scout
Alarm directly, you can email them, fill out an online form, or even give them a call between
9:00 and 6:00 Central Standard Time. Those are all really excellent ways that you
can get in touch with them. In my experience, they were very straightforward,
very informative, and it didn’t take me any time at all to get to the bottom of my question. I really want to commend Scout Alarm for our
personal experiences with their customer support team. Let’s jump into what other people are saying
about their experiences with Scout Alarm customer support team. I was a little bit surprised to see that the
Amazon ratings for Scout Alarm Home Security System are just 3.5 out of 5 stars. Even among those, a little bit under a third
of those were just one star. I was pleased to see that other reviews that
mentioned customer support, five out of the seven of those were five star ratings. With Google, Scout Alarm Home Security System
only has three reviews, and they’re all five stars, but because there’s no text, I can’t
really say whether or not they reflect their customer support. I can’t say whether or not they have great
reviews related to Google and customer support. Now that we’ve discussed customer support,
let’s jump into the user experience on the Scout Alarm mobile application. In the Apple App Store, they only received
3.3 out of 5 stars, which is just above average. One thing I want to note is that a lot of
the reviews seem to mention delays on the sensors, but most people seem to generally
find the app to be relatively user-friendly. In the Google Play Store, the mobile application
for Scout Alarm has 3.6 out of 5 stars, with most people saying that upgrades led to connection
issues. They basically think that the app could use
a little bit more work. Now that we’ve seen how other users are experiencing
the Scout Alarm mobile application, let’s jump into my own perspective using my iPhone
10. Here I am checking out the Scout Alarm mobile
application on my iPhone 10. If you note on the home screen, which is denoted
by the house in the bottom left-hand corner, it’s pretty straightforward from the beginning,
the very top tells you how your actual system is being used at the moment. Right now we have our system on cellular typically
we have WiFi. You can have your monitoring contact information
at the top and then right below that you can arm this system. If I wanted to tap on Sleep, or Away, or Vacation,
or the one that I created myself, Baron Den, I would just tap on it. I hit Sleep for example, put this as in the
Sleep. I can also hit Away. As you can note here, I tap there Vacation. Those are different options. If you want to edit those, you just hold it
down. And then you can go and decide on what you
would like to do there, with all your different devices. If you note, right below that, you have maybe
the most important element of using your app. Beyond just setting up your system, which
is using the cam. We name this Baron Scout Cam, and I’ll go
ahead and turn that on. I tap here, takes a moment to load
and voila. There’s a bit of a log on our network as of
today. But this is me checking out the Baron Scout
Cam right from the app. I can go ahead and zoom in, Gabe armed Sleep
mode, and we go in and disarm that now. If I go back into the scout mode, I can actually
into the settings and look at the various elements. Privacy would turn off the camera so that
it won’t stream, record video, or send alerts. Or, I can go and look at sound sensitivity,
turn the microphone on, or even look at things like night vision or rotating the video. Those are some of the things you can do with
the Scout app. If I continue, and I go beyond the home page,
you’ll note there’s a Settings. We’ve got, Gabe disarm sleep mode, Gabe arm
sleep mode, hub, switch to cellular. There’s various options here. To the right of that there’s this little…basically,
it looks like an atom or molecule with this light bulbs around it. I tap on that. You’ll note the different options of looking
at the various devices, where to add a device, or even look at things like Google Assistant. Going forward, I can hit on this key button
on the right of that. You can look at what I’ve got going on in
terms of what members I have added, the key fobs, I can add a member right here just using
the email. Add more key fobs. Then I can go back to the home page. In the top left corner, you’ll see a gear,
those are settings. I can look at my account details, notifications,
subscriptions, community. We can also look at account details, which
will give your address, and phone number, and all those things. That’s our look at the Scout Alarm mobile
application. Here I am checking out the video quality on
the Scout Alarm indoor camera. You can see it looks pretty good. It captures a lot of what’s going on in this
room. You can see what’s going on. You can zoom in and out. We can give a little bit of a globe test here. Stopped on Africa this time. Go forward. You can look there. You know what, let me just go ahead and zoom
here so you can really see what’s going on. You can really distinguish between these countries. Voila, here we are checking out the video
quality on the Scout indoor camera. Here we are checking out the night vision
on the Scout Alarm indoor security camera. Considering it only seems to have one infrared
LED sensor it’s doing a pretty good job of capturing what’s going on in this room. It can note everything around. You can get a pretty good look if I move from
one side to the other side, maybe go down below, get here, go a little closer. It’s not too bad. If I go ahead and give you that globe test,
we zoom in on it there, Sudamerica — Here we are. Brazil, of course, being the most obvious
part, but we got a pretty good look at what’s going on on the night vision on the Scout
Alarm Indoor Security Camera. All right, all right — we’ve gone a long
way with this here Scout Alarm Home Security System. You’re like, “Gabe, you’ve broken down a lot
of things for me. Let’s just get to the point, which is, is
this the right system for me?” If you’re the kind of person who doesn’t want
these one- to three-year contracts, you just want to be able to break it off whenever — you
don’t like commitment — then this is great. If you also want good customer support, this
is also a really solid choice. However, if you’re someone who wants a proprietary
camera that integrates really well with the rest of your home security system, Scout Alarm
Indoor Camera’s not it. It’s just not going to provide that ease and
convenience and just quality that we’ve come to expect from some of the other proprietary
cameras. My personal take is that it could have been
a little bit more convenient from beginning to end. Going through the process, understanding that
I was going to be a little bit biased because I like the aesthetic of Scout Alarm, I was
a bit disappointed in how difficult it was to set up each piece and how I had to go through
this professional monitoring part before I set up every part of the device, because what
if I don’t want to actually set up the camera after going through the professional monitoring? It just seemed like a little bit much, but
it was mitigated by the absolutely excellent customer support team, who really helped to
make me feel better and just did a great job doing what they do best, helping the consumer. Shout-outs to them. Those are my thoughts on the Scout Alarm Home
Security System. That concludes our review of the Scout Alarm
Home Security System. If you appreciate today’s video, give us a
like and hit that subscribe button. As always, this is Gabe at Security Baron. [snaps fingers] Be secure. [music]



Mar 3, 2019, 5:40 am Reply

Like the review.


May 5, 2019, 7:09 am Reply

Is the purchase of a monitoring plan required, or is self monitoring an option? Do you lose any features if you elect to self monitor?

Shawn Swanson

Jun 6, 2019, 11:52 am Reply

I enjoy your reviews, but one option you do not cover is battery life of the sensors.

K Stevenson

Jun 6, 2019, 2:54 am Reply

I liked this review. I think you spend a lot of time on stuff that is obvious. Of course you don't address all my questions.

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