| by Kenneth Chase | 7 comments

Mark’s Body Shop in Baltimore Maryland


My father’s grandfather was in the
automotive field as a mechanic, and my father spent a lot of time
in his shop as a boy, and decided in the mid ’70s that he wanted
a shop of his own. Junior started with me when he was
about 16-years-old. He worked in the shop part-time. Some of the things that I picked up
from him as I came into the business, sweeping floors as a child, was
that . . . I just watched my father with customers. Customer is Number 1. We take care
of our customer. Treat those customers like we would
want to be treated if we walked into a repair facility to have our
car repaired. We get so many cards and letters from
people, customers, saying how great a repair or they couldn’t believe
how good it turned out. thought when I saw both our cars
in what I thought was both horrible accidents; being hit by a tractor
trailer was absolutely horrible. Then when the car repairs
were completed, everything was fine. We actually felt like
the car ran better, the doors opened and closed better, after
the accident, after Mark had finished with it. Doing it right, that’s basically what
it is. If you do it the way the manufacturer says to put it back together,
you’re going to have a quality repair. We’ve been driving it for about 2
years since that major, major accident, and it drives fine. I know when
I bring in my car here, no matter how disastrous; it’s going
to be done right. That’s the most important thing, especially
when you’re putting your own life in a car every day and your
children in the car every day. We want to make sure that when they
put their children in the car, when they strap a safety seat in, things
are going to work like they did before the accident. I feel like he takes care of me, takes
care of my family, and that’s why I keep coming back.

7 Comments

AutoNation Collision Center Baltimore

Jan 1, 2014, 11:35 pm Reply

Learn more about our shop through our YouTube channel!
Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Apr 4, 2014, 9:35 pm Reply

Learn more about our shop through our Youtube channel!

Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Apr 4, 2014, 2:05 pm Reply

Learn more about our shop through our Youtube channel!

Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Jun 6, 2014, 12:45 am Reply

Learn more about our shop through our Youtube channel!

Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Jun 6, 2014, 5:35 pm Reply

Learn more about our shop through our Youtube channel!

Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Aug 8, 2014, 8:35 pm Reply

"The customer is number one." That's the principle our shop was built on. WATCH:

Mark's Body Shop in Baltimore Maryland

AutoNation Collision Center Baltimore

Jun 6, 2015, 9:00 pm Reply

We love hearing great things from our customers. It lets us know we're doing everything right! https://youtu.be/oDB1Jcee3-Q

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