| by Kenneth Chase | 100 comments

Funeral home markups and upselling: Hidden camera investigation (CBC Marketplace)

♪ [theme]>>David:This ismarketplace.Undercover inside Canada’sfuneral homes.>>The top level and the bottom level they start at $3,000.>>David:Can you trustthe people meantto help you the most?>>98% is mandatory.>>We’re still grieving. It’s only been a couple days.>>David:High-pressure sales.>>She doesn’t die in the next 90 days we still have to pay in full?>>Yeah.>>David:Hi costs.>>You could be looking at $12,500.>>David: marketplaceandthe Toronto Starinvestigate.Death Inc.What’s brought you here today.>>Well, I love Honest Ed’s. ♪ [super funky]>>David:We’re gathering to saygood-bye toHonest Ed’s.>>It is, in a way, about mourning, but I think it’s also about celebration.>>David:A celebration of life,but not for a person,it’s for amuch-loved bargain store.>>This weekend, for me, is a farewell.>>David:Where decades ofcheap deals and free Christmasturkeys are coming to an end.>>It’s nostalgic, I wanted to see what was going on, all the changes that would be coming to this neighbourhood.>>David:It seems like agood place to testhow much people think aboutlosing something or someone.>>I want to throw a question at you out of left field here.>>Okay.>>David:A question youmight find…awkward.What if you died today? Who would look after everything that needs to be done with a funeral.>>If we died?>>Yeah.>>Okay, that’s kind of morbid. Interesting. I get it.>>It’s pretty scary, yeah.>>What do you want?>>Not too much. I want a celebration.>>My goodness.>>It’s a weird one, I know it’s a weird one.>>I can’t even give you an answer.>>If you were to die today, who would look after your funeral?>>That’s a bizarre question.>>David: Yeah. Have you ever thought of it?>>No.>>Sort of. [ Laughter ]>>What’s your frame of mind when you’re walking into a funeral home? Are you susceptible of to being taken advantage of?>>Of course. You’re probably at the most susceptible point of your life.>>David: You’re about to find out what happens when sales trump sympathy.>>Let’s do this.>>Let’s do this.>>David:Our team is gettingready to headinside funeral homes.Just how up frontare staff whenwe need help the most?We’ll need a cover story.>>Well how about we have an auntie and we call her Alice.>>David:Aunt Alice isn’ta wealthy woman,she wants a simple service.>>There are I am. Okay, great. Okay.>>Should we do this, then?>>Yeah.>>David:Like many Canadians,Alice wants to be cremated.Come join us for the journey.Arbor Memorialis our funeralhome of choice.It’s the largest Canadianfuneral company,and it’s expanding.But it’s also one we’ve heardmany complaints about,from pressure to prepay fora funeral,to a lack of empathy,and preying on emotionsby overcharging.How bad can it be?We head into six locations.>>David:And tell the samestory at each one.>>David:In our time of need,willArborhelp usor add to the heart break?>>David:But simple isn’t whatthey have in mind.In the business of death, costscan add up quickly.>>David:What should you spendon a casket?>>David:What about embalming?It cost $500,but is it required?>>David:So manydecisions to make.>>David:Pre-planning directorslike these make a base salary,the rest is commission.So when it comes to planning asimple funeral,it’s not easy toknow what you really need.>>David:Lucky for us,Aunt Alice isn’t real.But I’m about to meet someonewhose loss is very real.So was the nightmare she facedat theArborlocationin Windsor.>>Hi, Judy.>>Hi.>>I’m David.>>Hi David, nice to meet you.>>Good to meet you.>>David:Judy Wood wrote tomarketplacewanting to shareher story asa warning to others.Did you feel going in there, that a funeral home and its staff, were a place you could trust?>>Very much. We just felt they understand and will try to assist you getting through this difficult time, and not take advantage.>>This is a business unlike any other.>>You’re so vulnerable. They have you. This was a fantastic one. We surprised her with a birthday.>>David:Judy’s sister, Diana,was only 56 whencancer killed her.Diana had paid over $4,000 forher own funeral, believing thatwould cover it, and lessen theburden on her family.It didn’t.Judy’s left to plan the rest.When you’re in the funeral home, how up front were they about all of those charges?>>They weren’t. They weren’t at all. They — the gentleman had a laptop, and there was a large screen, and as he asked us the different questions, that item went up on the list. It wasn’t until the very end that we saw what the cost would be for all of the things we selected.>>And what was that number?>>$10,000.>>And what did you think?>>Oh, we were shocked.>>This is how much you were told it would cost.Arbor recommends a package.>>Arranging and administration is $1755. What that includes, I’m not quite sure.>>David:Making senseof that packageseems next to impossible.>>That doesn’t include the cost of the vehicle.>>The transfer to the funeral home.>>That’s for –>>Doesn’t include the cost of actually getting to the funeral home. I don’t understand this.To reduce the price,Judy gets rid of some services,but it wasn’t easy.>>I didn’t want to seem like I was asking a lot of questions about money. It’s like, well, you pay what you have to pay, right? [ ♪♪ ]>>David:We’re at the samelocation Judyturned to for help.>>David:At first there’ssympathy, but she quickly getsdown to business.Like Judy, we’re offered apackage and told identifyingAunt Alice is company policy.>>David: This planner suggests embalming.>>David:But there is no lawrequiring embalmingand in a lot of cases, no need.>>David:We don’t want aviewing for our fictional aunt,so why all this?Well, it’s part of the packageshe’s recommending.>>David:Better closure?Arbor makes Judy identify hersister, which means extra costsfor things she never wanted.>>He’s very kind saying, you know, “Take your time, go in there.” It’s like, no, we’re not going to take our time. We’re only here to identify her. And yet she was laid out and presented as if she was going to be viewed.>>David: And you were paying for that.>>And we were paying for that.>>David: Even though that’s not something you wanted?>>That’s not what we wanted, and that’s not what she wanted.>>Did you want embalming?>>Not if it wasn’t needed.>>David: And what happened?>>She was embalmed.>>David: And why?>>Well, because she was going to be dressed and displayed.>>David: For you to identify –>>For us to identify her. We’re shaking our heads. Like why are we doing to this? Let’s just go with it, like he says to do that, let’s do that.>>But he’s the guy. How many times have you been through this before that?>>Never.>>So what happens?>>It was terrible. Somebody had dressed her and put make-up on her, and put her in her clothes again, and it didn’t look like her. It wasn’t — in my heart — it wasn’t her. But it was something we were forced to do. So that — we felt — I felt bitter.>>It wasn’t just that there was expense that –>>No.>>David:– you feel is unnecessary.>>No.>>David: It’s that your closure was re-opened.>>Yes. We had said our goodbyes in the hospital. We weren’t given any option. And that’s wrong.>>David:More than 250,000Canadians died last year,including Judy’s sister.In the business of death, thatamounts to a$1.6 billion industry.Big players like Arbor make themajority of the profits,and with our aging population,stand to make even more.[ ♪♪ ]>>David:I’m in Manitoba tomeet a guy who’sa know-all, and now a tell-all.>>Hi, Shane.>>David.>>David: Good to meet you.>>Nice to meet you.>>Thanks very much.>>David:Shane Neufeld hasworked in the businessfor 25 years.At times for the big guys,including Arbor.He knows the secretsof the sell.And doesn’t like what he hearsabout our Alice’s service.>>What she’s doing is increasing the value of that sale with that family.>>David: It was all about identification. It wasn’t about a viewing.>>Well they’re using identification as a means to an end. The end is to get the money for the embalming, because the embalming is expensive but doesn’t cost much.>>But most of us aren’t professionals at burying our loved ones.>>The consumer is at an extreme disadvantage. You can’t possibly come out on the ride side of that if you’re in front of people who are motivated to sell you things that you don’t need.>>David:We dig upArbor job postings.Some traits they value mostinclude : a sales mentality,people who are skilful atnegotiating and closing,who meet and exceedsales quota goals, and here’swhat that looks like in action.>>David:Remember, we only wanta simple service, a cremation,a small celebration,but they’re pushing packages.David:That same-day servicecosts almost $6400.>>David:98% mandatory, andthere’s no mention ofan À la carte option.>>I’d like to see that package, 98% seems like a very high number.>>David:It’s only when wepress that Arbor agrees to getrid of a few items,about $600 worth.>>David:The flower vehicle,for a simple service?We haven’t even talkedprice forthe actual cremation.Imagine if we werewracked with guilt and grief?So what’s really necessaryfor Aunt Alice.Shane takes a look, and saysmany items can go.Worse, he says,it seems Arbor’sdouble charging for staff.He figures the package could becut by almost $2,000.>>Well, in that case our hidden camera team is being lied to.>>I would say so. ♪ [theme]>>David: How much did the casket cost you?>>$895.>>So we managed to get the wholesale cost for that. Any idea how that is? $175. [ Sigh ]>>David:Closing the deal onyour marketplace.♪ [theme]>>David:The bigbusiness of dying.We’re undercover,six feet under,shopping for a simple funeral.>>David:Simple answers areproving hard to find.David:As sad as funerals are,they’re also a business.>>David:And the staff whohelp you plan areworking on commission.Money means a lot.>>David:This plannerencourages lockingin before losing out.>>David:And with hefty prices,you might easily be convinced.Our industry insider used to doit that way too, but guilt gotthe better of him.>>Shane, how are you?>>David:Now Shane Neufeldcalls himselfa “death care consultant.”>>I’ll take these three.>>David:He believes you shouldbe charged a flat fee.>>Shane:It’s about givingpeople the truth.>>David:And products at cost.>>And the rest of the industry, the big guys?>>Their role is to make as much money as they can. Which is fine, it’s not just something I want to do.>>David:And something he sayshe wouldn’t do, push a packagelike this: with transfervehicles, drivers…a funeral coach?>>David:But do they need tocharge almost $350for that vehicle?>>So we’re at the funeral home. Let’s go and see how far away the crematorium is.>>David:The drivetakes one minute.>>This is the crematorium right here>>Right behind the mausoleum. So we have driven…>>400 metres. That’s a dollar a metre.>>Poor auntie Alice.>>David:Another questionablecost, rental caskets, to viewAunt Alice, who remember,will be cremated.>>David: Sounds hopeful, but…>>David:We get our hands on awholesale price list.That casket cost Arbor $1,695.500 less, and they canuse it time and again.Seems like a sweet deal forthem, not a cost savingsfor us.>>David:We try saving money atanother location.>>I hope we can see what’s below that casket.It is tilted towards you.That makes it much moredesirable to purchase,and then you have this.Down below,underneath the other casket,that is strategically placed.>>David:But they don’twant us to have it.>>David:What’s the big deal?>>David:With more than $1,000on the line,they dig in their heels.>>Looked almost taken aback at the suggestion that — that she wants something simple and –>>That’s a way of making people feel minimized and feeling badly for wanting something simple. I mean, they’re being careful but they’re not being forth right.>>David:So much to watch outfor, and even with time on ourside, it’s not easy when thesell kicks in.>>David:This planner startsout wanting a depositof four grand.>>David:But really he’ll takeanything to close the deal andget the commission.>>David:He continues to push.>>She’s already answered the question, no I don’t think we want to do that right now.>>The idea is lock the business down now while they’re inside.>>Lock it in.>>David:Judy Wood’s sisterthought she’d locked it in,but Judy still had topick up the pieces.What would you say toArbor?>>You need to be more up front. People need for understand that people are hurting, they’re coming in here, relying on you, depending on you to not take advantage. And I think we were taken advantage of.>>David:So who’swatching out for us?Is there enough for you to follow up with Arbor?>>Oh, absolutely.>>David:This isyourmarketplace. [ ♪♪ ]>>David:This isyourmarketplace.Our journey insidethe business of death,reveals a world of highpressure and high costs.>>David:Where the up-sell canadd to your grief.>>David:So who’s meantto protect us,theBereavement Authority of Ontariois one of the fewprovincial regulators.It investigates complaints,keeps tabs on the industry,but regulations don’t coverthe kind of hard sellwe’re seeing.>>Good to meet you.>>Good to meet you too.>>David:The registraris Carey Smith.>>This is 98%.>>98% is mandatory.>>David:He doesn’t like someof what he sees.>>You’re the consumer, you have the ability to pick and choose.>>But he’s saying to us that 98% of what’s on there, we got to take.>>There’s things on here that legislation certainly doesn’t make mandatory.>>Should you be told that you can buy things individually and not in a package?>>Yes, you should be.>>David:But with only threeinspectors for more than 600 funeral homes, tactics like this go unchecked.>>This is basically just anidentification container.>>David:We zero in on thathome that doesn’twant us buyinga cheaper casket.>>So they’re following a law but trying to dissuade as from using the less expensive options.>>They’re certainly trying to dissuade you from using it, I just don’t understand it.>>After we’ve seen all this video any concerns around preplanning salespeople?>>Well you showed me a bunch of examples that certainly are at a minimum disappointing and would cause me to have concerns, and that we’ll have to look into.>>We went to six locations, all six are fromArbor Funeral Homes,a big player in the industry.>>I would be surprised if that’s their corporate values and philosophy, they’re a professional provider.>>Is there enough for you to follow-up withArbor?>>Oh, absolutely.>>David: We do follow up with every salesperson we met, they all say call head office. But despite weeks of discussions withArbor Memorial,they say no to an on-camera interview. We’re not questioning their right to make money, but we do have questions about their sales practices, and their response comes in the form of a statement.>>Hi five. There we go.>>David:To avoid heart ache,shop around.Ask what’s not included,and talk about it.>>Have you told your kids exactly what you want?>>No.>>No.>>It almost seems macabre when you do it, but it should be done. [ ♪♪ ]



Sep 9, 2019, 4:45 am Reply

No different then the new and used car salesmen..

Meg Mucklebones

Sep 9, 2019, 9:23 am Reply

Can you get sick from a dead person without embalming? NO! Unless they have a rare disease No! In Indonesia they keep the dead in the home. They also dig loved ones up and dress and clean them. Only the western part of the wold even do embalming. Most countries don’t practice it.


Sep 9, 2019, 9:38 am Reply

I friend died then his dad 2 days later. They prayed on my friends mom's emotions and tried to take her for every penny. No different than a used car salesman.

Martin Horak

Sep 9, 2019, 4:39 pm Reply

When my time comes, get me a used tanning bed…

StuTheBru me

Sep 9, 2019, 6:12 pm Reply

over charged in the uk as well,,,,its like loo roll as we need it they can charge whatever they want

StuTheBru me

Sep 9, 2019, 6:36 pm Reply

robbing poeples families ..why isant any of you with guns shooting up them places,makes more sence than schools and night clubs

John Smith

Sep 9, 2019, 11:25 pm Reply

Holy crap in Australia it only costs about 6 grand all up and that’s with a beautiful coffin and church thingy and then a ceremony at the cemetery and then a gathering back at the hall near church with food and drinks.


Sep 9, 2019, 2:11 am Reply

the day my dad died 9 months ago i called about 2-3 different funerals for price ranges and looked at online reviews before i even stepped foot inside a funeral home (which was the one i chose). i ended up paying less than $3,000 for cremation, 6 hour viewing with rental casket (it was really a nice casket and viewing) and a really nice looking urn. they truly helped me in the worse day of my life and never forced or try to sell me on anything and always asked me optional questions where i always felt i was doing a la carte. i was even considering no viewing for a much lower price but my mom and family members asked for it so i did the viewing. the only thing i hated was i couldn't go directly with the crematory to save a bunch of money and had to go through the funeral but other than that it was a pleasant experience.

not all funerals are ripoff trying to make a quick buck. just make a few phone calls, look at online reviews and get a price range over the phone before you even step foot in a funeral. it was in the US though not Canada.

Ernest Jay

Sep 9, 2019, 11:46 am Reply

I didn't care if i buried with cardboard box or million dollars gold plated coffin anyway because i'm already dead.


Sep 9, 2019, 1:04 pm Reply

Kind of a waste of money not to mention creating an industry for price gouging.  Can you imagine?  It's like literally burying $20K in the dirt that you can't get back.  I would rather my kids use that money for investment or education.  Give me a Jedi funeral on a bonfire for all I care.

Adri C

Sep 9, 2019, 4:38 pm Reply

Having known someone who worked at a funeral home and this person being the one who carried the bodies I believe they should be getting a substantial amount it’s no a regular job. But the rest the prices are high just because they have the upper hand

Derrick Anderson

Sep 9, 2019, 7:08 pm Reply

Whats up with the white-out on all the prices in her documentation? lol


Sep 9, 2019, 7:39 pm Reply

Jeezz.. I know of a man that died where the family made the coffin themselves and they drove him to the crematory with his brothers Mercedes Vito. That's the way he wanted it. 4000 for a coffin? If my kids spend that kind of money only to have me in a nice box for 2 days to then put the whole thing under the ground I would be so pissed off. (btw: Why do this super luxurious coffins make me think of Donald Trump?? )

Jon Jones

Sep 9, 2019, 11:42 pm Reply

Sure, but you all bought mattresses before right? Same thing without dealing with a corpse. Sounds fair to me

Alfred Sosa

Sep 9, 2019, 11:54 pm Reply

Just fill me up with POPCORN KERNALS and CREMATE ME. I WANT TO GO OUT WITH A BANG!!!!!!!!!!!!!!!!!!!!!

Bud Thats My Real Name

Sep 9, 2019, 11:23 am Reply

15:39 they charge $350 for .4 km and 1 minute. Probably because the worker is there for longer then that. What kind of employee clocks in for 1 minute and goes home? You guys are trying so hard to make others look bad

I have a dj business. And all my clients have never gotten married before. And they all ask me for my suggestions and expertise and i always sell them what they want and suggest more because i know mc and other special lighting will all add up to a beautiful wedding and they wont have another chance to do it again later

Seems like basic business. Your just picking 1 bad experience and blowing it up as if every single customer that comes is as dissatisfied as that red headed lady. A few bad reviews is normal for every business. Including billion dollar companies that are 1000 times bigger then a funeral home

Just look at the background. Look how much land there is. Something has to pay for that land and maintain the grass. Grass dont water and cut it self. I am sure $150 casket is the only expense. If mcdonalds makes their large fries for .25 cents and sells it for $3 are you going to make an undercover story?

Tarik M.

Sep 9, 2019, 11:46 am Reply

We've had a family funeral home since the 90s so i never knew this is what people go through to bury a loved one. Also wouldn't dare let these people care for any of my loved ones

Alma Rico

Sep 9, 2019, 4:47 pm Reply

Excuse me, but business they don’t care about nothing the only thing they want is your money, I was working and Sales my manager want me to sale and sale and I have very good commission and if you are not sale nothing you are fired “NO JOB”

Chris Buhneing

Sep 9, 2019, 5:08 am Reply

So what do you need a casket for if you are going to be cremated????

chris smith

Sep 9, 2019, 5:51 pm Reply

The funeral business attracts the most morbid and ghoulish people you'd never
want to meet. The sales people are lower than car salesmen. I like the fact that
this guy is becoming a consultant where you only pay him for coordination and
consultation and the rest is at cost. That's fair and allows the family to not be
taken advantage of during a trying time. I hope that trend catches on and puts
these dynasties out of business for good.


Sep 9, 2019, 7:24 pm Reply

There are always a few rotten apples. My family has been in the funeral business for 175 years. Their reputation for fairness and quality is what keeps them at the top. My father did not charge for the cost of funerals for the indigent. All of their funerals are the most memorable and poignant….I am grateful for them.

Taste The Rainbow

Sep 9, 2019, 9:01 pm Reply

There are VAMPIRES among us.


Sep 9, 2019, 3:35 am Reply

#AskAMortician, her YouTube channel addresses so much! Every question you could every have about it!

Meagan Arnold

Sep 9, 2019, 3:57 pm Reply

Dead bodies are not dangerous unless they had something like Ebola. You can have a home funeral. You need no casket for a cremation, actually, you really shouldn't have one for cremation. Embalming is so toxic and only slows the decaying process slightly. Embalming is absolutely not necessary. Especially for cremation. You don't really need it for a viewing all the time either. When a body is embalmed and cremated, toxic chemicals are released. When a body is embalmed and buried, it released toxic chemicals into the ground (yes even in the metal, rubber sealed caskets). Let me take this opportunity to plug Caitlin Doughty, her books, her interviews, and her channel called Ask A Mortician.

Funeral Angel

Sep 9, 2019, 5:28 am Reply

Donate yourself to a medical school ( after you are dead ? )
They will cremate and send your family the ashes ?

Azam Khan

Sep 9, 2019, 7:26 pm Reply


Nikk Med

Sep 9, 2019, 10:15 am Reply

Heavy set freckles salesman said it was last expense therefore I should sacrifice expense and she would enter pearly gates in style!???? Huh!!??

Nikk Med

Sep 9, 2019, 10:19 am Reply


AJ •

Sep 9, 2019, 2:53 pm Reply

My mom and grandma already paid for their plans because they don’t want the financial burden to fall on their children… kind of morbid but I get it

Donnie Raveling

Sep 9, 2019, 2:19 am Reply

in 2010, i went with my stepmom to the funeral home to pick out a casket for my dad. They wanted an upcharge for everything.

Dontjulytome •

Sep 9, 2019, 5:06 am Reply

I understand it’s a difficult time, but take responsibility and say no!

Empress Sky

Sep 9, 2019, 3:13 pm Reply

Sad to say but it's TRUE. I was told it was mandatory as well & I took the cheap route accordingly to dads will. Cheap was $15k. So yes I was once in this position first hand. Don't forget the price for the plot of land at the cemetery, which is separate. Another $1,300 to have them stay near home if your spouse or family don't want your urn at home . It's super ridiculous. From experience I know that I will try to plan things out differently. Find other ways so my family won't have to struggle, suffer or feel guilty if my casket is not fancy, red, pretty & fluffy. If they dont get you one way they get you another. Financing is available nowadays too, that's another way that they can pork you too. I do hope that they investigate more funeral homes around the world & then put a stop to it. Great video, thanks!

coley honeycutt

Sep 9, 2019, 6:43 pm Reply

Some of the stuff in this video is not showing the entire story
Most funeral home directors make no money from commissions they only make their salary

Victor Mashatt

Sep 9, 2019, 7:26 pm Reply

Cremation. Don’t need a casket nor embalming.

monkeynumber nine

Sep 9, 2019, 10:22 pm Reply

Scammers ?

Sentient Music

Sep 9, 2019, 12:22 am Reply

And I thought car salesman were bad.

Kim Conklin

Sep 9, 2019, 3:54 pm Reply


Mansoor Nandlal

Sep 9, 2019, 1:53 am Reply

The cost of casket alone is the price of Toyota Mark X, the all cost of funeral is enough to build 4 bedroom house in Kenya.

Pedro Matini

Sep 9, 2019, 4:11 am Reply

I want to be left in  the rain, I like the soothing feeling .

im ok12

Sep 9, 2019, 10:40 pm Reply

My 98 accord v6 cost me 1000.. id rathet be buried in that …

Steven Teb

Sep 9, 2019, 7:49 pm Reply

Funeral Coach: $340
Guy In The Car That Drove 400 Km's: "That's a dollar a Kilometer!"

That statement invalidated this entire investigation. If they can't do simple math, I do not trust their 'investigations'.


Sep 9, 2019, 6:43 am Reply

Donate your body to science. ITS FREE!!! Do not make excuses we live in capitalist countries. Pay or go elsewhere. It isnt hard.

Charlie Caltagarone

Sep 9, 2019, 7:46 pm Reply

As a licensed funeral director in PA. I totally agree with your expert. I feel I should charge for my services and not worry about making money on items sold. I always tried to help the individual/individuals with a more economical way. I worked for a funeral home and was arranging a cremation for a family. The family wanted an Angel urn. I explained that if I had to order it through the funeral home the owners would at the very least double the price from what they paid. I steered them to the internet to purchase their urn for under $100. They was so happy. I have seen funeral directors push to sell items that only jacked up the price. A lot of the reason why they do here in PA is they don't have their pricing correct. They should be selling their services not merchandise!!! As for a rental casket we only used ours 3 times then it is replaced. I have sold cloth covered caskets to individuals who wanted cremation after a viewing to keep cost down. There is nothing wrong with a cloth covered casket. They are not an oak casket by any means but if there family cannot or does not want to spend the money. I don't want someone to need to go into a financial burden so bad they feel as if they was taken advantage of

Bella Grace

Sep 9, 2019, 3:56 am Reply

My question is why don't cemeteries ever fill up? Makes you wonder doesn't it?

Lora Timmins

Sep 9, 2019, 4:53 pm Reply

My god, embalming is madness unless you're transporting the body a long way… Why the hell would you need to be preserved to be buried??

Grace Hinga

Sep 9, 2019, 5:06 pm Reply

To my family, use all you can and have while lam alive, But use very little at my exit.
Do not enrich Funeral homes and all that come for harvesting my family mourning hearts. Making money from hurting families. Shameful wealth.

Donna Ryhter

Sep 9, 2019, 11:27 pm Reply

Very upsetting ?????=====???

lawrence wilson

Sep 9, 2019, 2:03 pm Reply

Its A business for profit, at the end of the day its a business. Stop relying on other people to possess your common sense. they're job is to get you to spend as much as possible, your job is to d spend what you can. And never Make decisions based on emotions.

Godush Hellas

Sep 9, 2019, 6:41 pm Reply

They prey on the state of shock most of grieving relatives are.

What Say You? Car

Sep 9, 2019, 2:37 am Reply

I've been thinking about that go a very long. I wanted stuffed, but don't think someone can do that. Why I want to be with my children 5 total the other 2 months will be in the cemetery what security so no one can take me. With senors and when someone trips one maybe a voice will come on or even better walking towards them.
But I know that can't happen so I want a celebration of life. For 3 days you know Friday Saturday and Sunday. I want a casket of my chosing. I have to call Batesville, Indiana to see they will manufacture one for me.
Wish me luck. I'm live in the USA

Nick Clark

Sep 9, 2019, 4:40 am Reply

I work for a funeral home. Embalming for cremation is not required by law UNLESS, there is going to be any kind of services where the body will be viewed. Embalming is not even required for direct burial. Shop around, there ARE honest funeral directors out there, but some just care about the commission sadly.

Michael Cowell

Sep 9, 2019, 10:16 am Reply

@CBC News, it kinda helps when your camera man isn't showing you being introduced….. Wake up you crazy Canadians!….. I know ratings right…and you guys laugh at American politics.

Howard Johnson

Sep 9, 2019, 3:36 pm Reply

Here is how I found to git rid of the bag of bones: http://www.anatomygifts.org/home.html

Howard Johnson

Sep 9, 2019, 3:51 pm Reply

This is fun The Loved One Paperback – December 11, 2012

by Evelyn Waugh

and the movie too

The Loved One

MPAA Rating: NR (Not Rated)

Howard Johnson

Sep 9, 2019, 4:02 pm Reply

Kerry Smith is another FRAUD. He's not surprised with any of this as he sees/hears it every day. All part of the system.

Debra Trawick

Oct 10, 2019, 4:29 am Reply

Embalming is not required if you are cremating unless you are having a service

Juanita Richards

Oct 10, 2019, 1:45 pm Reply

I won't be paying a single cent to a funeral company. I won't be embalmed and I'll be buried in a cardboard eco coffin in an approved forest or natural environment. I'm an atheist so there will be no religious services. My friends and family know what I want and it will cost very little..

I amcarbonandotherbits.

Oct 10, 2019, 5:34 pm Reply

These parasites hit me for 5 grand back in 1991 when my wife died. Since then I've told my kids, when I go, the hospital gets to harvest whatever organ's they need and what's left, either goes to medical science or a police body farm. These heartless shits aint gunna make a penny from my carcass.

Marcella Folkmann

Oct 10, 2019, 1:18 pm Reply

Sad sad.


Oct 10, 2019, 4:39 pm Reply

People make money on someone sorrow has no honor.


Oct 10, 2019, 4:41 pm Reply

Dig 7 foot hole for me dump me in facing east with natural rock for headstone.

Natalia A. C.

Oct 10, 2019, 6:52 pm Reply

I just buried my grandpa. His funeral cost 27,000.

A Lost YouTube Comment

Oct 10, 2019, 11:21 am Reply

At least he didn’t ask people at night in the dark alley.

A Lost YouTube Comment

Oct 10, 2019, 11:31 am Reply

11:49. A celebration,that’s mean

Happy Flower

Oct 10, 2019, 2:28 pm Reply

“For the love of money is the first step toward all kinds of sin. Some people have even turned away from God because of their love for it, and as a result have pierced themselves with many sorrows.”
1 Timothy 6:10 (TLB)

Justin Wiseman

Oct 10, 2019, 11:16 pm Reply

We should all stand up to these people that rip us off. Put then outta business. Its time for change in all aspects.

Steph K

Oct 10, 2019, 5:11 am Reply

Ehhhh I live in MB. ?
Just nourish some plants with me. They deserve the best.

Cat Osullivan

Oct 10, 2019, 7:57 am Reply

The lawful requirements of burial responsibilities should be advertised on the front door of every funeral home or moment you open the door to these places. But more importantly there should be a federal or govt disclosure of this mandatory minimum also the moment discussion starts for the planning a funeral.

Isaac Resek

Oct 10, 2019, 3:12 pm Reply

Throw me to the Ocean.

Able Puentes

Oct 10, 2019, 4:14 pm Reply

It's going to cost $12, 500.00 to be underneath the ground, I just rather donate my body to science be going to call that damn much

Shannon Thompson

Oct 10, 2019, 9:32 pm Reply

The funeral industry is equal to comparable to the United States healthcare system for lack of transparency and overpaying. You can buy a casket from Costco all!

Shannon Thompson

Oct 10, 2019, 10:20 pm Reply

Why would they embalm someone BEFORE they “identify” them? Their explanation for their policy is terrible. Everyone should watch Six Feet Under, great show and reviews many of these issues.

gowd sake

Oct 10, 2019, 11:27 pm Reply

I bet Judy can get taken by any fraudster !

Aunt Kitty Hashtag

Oct 10, 2019, 10:10 pm Reply

These funeral conglomerates are nothing but snake oil pimps. Screw em.

Joel Olvera

Oct 10, 2019, 10:37 pm Reply



Oct 10, 2019, 1:20 am Reply

What does CBC mean again? I know one of the C's means Canada, but I don't know the rest.

mrs ram

Oct 10, 2019, 1:22 pm Reply

Well with 4000 cant do nothing my dad funeral cost 8000


Oct 10, 2019, 6:50 pm Reply

Just build a big bon fire and put me in the middle of it … all my buddies and sit around and drink beer just as it should be ?

Abdullah Ahmed

Oct 10, 2019, 9:04 pm Reply

7000 shyyyyyy for dead person

Ricky Nichols

Oct 10, 2019, 7:48 am Reply

This is exactly why ppl should watch ‘Ask a Mortician’ on YouTube Caitlin Doughty. Shame on these people.

Tessa marie

Oct 10, 2019, 1:48 pm Reply

I remember when a little old lady passed away in a town near mine… she had fancy things but wasn't rich and all her family was gone. Well her neighbors and friends gathered up 3000 to have her barried. The casket was 1500. Well, they found a letter that was about 2 years from the lady that stated she wanted to be put at rest with her jewelry. One ring was worth 4,000. A necklace was 1400, the broach was 1700, the hair clawclip with jewels was 900. Well… at the last second a man she was close to decided he wanted to view her. The staff became nervous….why were they nervous now when they were forcing the friends to pay 1500 more for a viewing but after that man decided to pay for it…they were nervous….. well when he did the viewing he noticed the jewelry was replaced with cheap costume jewelry…the broach was actually taking from another lady. They stole all the jewelry!!!!!

Mama Ray

Oct 10, 2019, 3:22 pm Reply

We just had my grandmother cremated. She prepaid her funeral services 21 years ago. They kept pushing for embalming. No. But the body…no. But there could be…no. Then they minimized the casket she bought. She's dead. She dgaf. Though we were grieving, we weren't going to let them push us to spend more. Grandma was simple and no nonsense.

Buck Spammhammer

Oct 10, 2019, 4:56 pm Reply

Interesting that these funeral ghouls slope their dialectic in exactly the same way that the CBC slopes their reortage ; to mislead people…


Oct 10, 2019, 4:16 am Reply

After watching marketplace I litteraly don’t wanna buy anything

Giovanni Scaletta

Oct 10, 2019, 9:53 am Reply

Keep in mind everyone to not be mad at the salesperson they are just trying to make a commission because they are being severely underpaid

Connie Smith

Oct 10, 2019, 2:15 pm Reply

I'm gonna be cremated! No service. No funeral. My family can do whatever they want with the ashes! I'm not going to be anywhere my friends or family can go to thinking I'm there cause I'm not! My kids can use my insurance for their needs instead of a funeral home getting it!

JohnandEve Foster

Oct 10, 2019, 8:58 pm Reply

my husband an i both agree, it doesnt matter t all what happens to our flesh once it dies.. no funeral.. no plot, no stone, no casket…. let the government take them and do what they will, throw our bodies in a landfill .. bury it in a field somewhere.. dont spend a dime on it at all

Ladell Morris

Oct 10, 2019, 1:51 am Reply

There are many employees at funeral homes that are just awful


Oct 10, 2019, 5:57 pm Reply

Every company in every category of business will have a location that will end up having a scam at some point in time because human beings own it. You could make videos like this with every single business in the world and there will end up being at least one location that will end up scamming people.

Cal Commercial Insurance

Oct 10, 2019, 6:58 pm Reply

I found a free burial ground for my mom's cremated ashes. They call it a landfill. That dried up organic mass in the urn was not my mom. And that body in a $20,000 casket is just a body. The person that was in that body is long gone to the next world.

Kody Adams

Oct 10, 2019, 10:30 pm Reply

Funeral homes are the BIGGEST CROOKS on the planet . If you think LAWYERS , INSURANCE companies, BANKS , or REVENUE CANADA are crooks you haven’t scene nothing yet!

Average with nothing really special Burial NOT cremation is $ 14,680 . A nice casket with a nice Head Stone and your average cost jumps to $ 25; 260 .

Then if it’s a DOUBLE Head stone then cost on average jumps to $ 29, 840

Pierce Joseph

Oct 10, 2019, 4:09 am Reply

You can buy a decent casket on line for 900 dollars by law funeral home must accept without any added fees.

Edward Thayer

Oct 10, 2019, 3:59 pm Reply

"I'll get to that" that's when I would have got to the door!

mary reed

Oct 10, 2019, 11:15 pm Reply

I hope they burn in hell

Tonie Schumann

Oct 10, 2019, 4:24 am Reply

People we know well opwn a funeral parlour. It's a money making racket. Their mark-up on coffins (caskets) are around 400% and they try to deplete the assurance pay-out moneys so that the family even pay in. And it is all cash up front before they do a thing (the pay-in)

Henri Henry

Oct 10, 2019, 11:24 pm Reply

This is ridiculous. A business will set their prices. Dont use them if u dont like prices

wayne mg tregear 3rd

Oct 10, 2019, 2:02 am Reply

I just want a plain low- cost funeral no mourners no flowers or priest a cardboard coffin will be fine for the cremation no use of paying big dollars just to have it burned/ there is no symphony for the dead or the grieving family…….they MAKE you feel cheap & uncareing

sachin mathurr

Oct 10, 2019, 2:35 pm Reply

Better donate your body to hungry animals

Robert Ron

Oct 10, 2019, 11:31 pm Reply

Tractor trailers blocking site's!!!

Oh yeah Cool

Oct 10, 2019, 8:11 am Reply

I worked within the funeral industry throughout my late 20's, (NZL) it took over a decade to recover from my guilt.

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