| by Kenneth Chase | 21 comments

Airbnb Property Management Tutorial | Cohosting, Cleaners, and Admin Accounts

welcome back for another Airbnb property
management tutorial today we’re talking about the co-host functionality how to
use it who to let be a co-host and when not to use it so that way you can keep
growing your Airbnb business let’s get to it alright welcome back Airbnb family
so for those of you new to this channel we talked about everything Airbnb
how to set up a property how to grow your business– — how to
find the right properties how to get started negotiating deals with landlords
everything so in this video I’m talking to you about some property management
features that we use and obviously we do well we have a little over 30 properties
right now on the airbnb platform and we use the co-host features to help manage
the roles within our organization in order to make sure that these properties
are run well but there are some people in our organization that still need some
information but not enough to justify being a co-host and that’s why we’re
gonna talk to you about another layer of management here so I’m going to do a
screencast so that way you can understand where we’re coming from
you’re gonna love it so let me open up this screencast for you so the
screencast is going to be of a secondary co host account so what does the
secondary co host have access to well if you notice we’re looking at a calendar
for one of our properties they can go in here they can see how much the person’s
staying or getting paid they can see what the nightly rates are they can
change the nightly rates that can change availability they can change details
about your listings the description photos everything like that they can
adjust your nightly price and extra fees including your cleaning fees they can do
pretty much everything except handle resolutions and they are not the person
that guests see when they’re searching for properties this is the main
difference between a secondary co-host and a primary co-host is when you’re
searching for a property the primary co-host or the admin is the one that you
see right so the secondary co-host is a good support login it’s a great way to
create a sandbox for a section of your properties so what I did is I created a
Dallas section of property secondary co-host
here so that way when we’re bringing on a jr. property manager that person will
use this platform so we already have a property manager in Houston that is our
primary co-host whenever a guest search for a property they see Katherine they
think they’re talking to Katherine they expect to talk to Katherine and this
allows you to get outside of your business and to work on your business
you should still have an airbnb account you should still be the
admin on all of your properties every time you set up a new property it should
still be through the admin account money should never leave your admin account to
any other co host account primary secondary nothing prop because the
reason why is if you move money into another co-hosts account
anybody who has the login information for that co host account could add their
bank information and then withdraw that money so to save you from theft or
embezzlement don’t let anybody have access to your
admin account and never let any money leave it that’s all on you so from there
you have your primary cost account which is the key to really automating the
management of your properties but again let me remind you that even primary
co-hosts cannot finalize resolutions so if you want to completely automate
unfortunately you’re gonna lose every single resolution somebody requests
because you’re not going to respond to them so you still have to be available
on the admin side to handle these requests because if somebody makes a
resolution with a request for money and you don’t do anything about it on you
don’t approve or deny it and you don’t defend yourself Airbnb
will pretty much rule on the travelers favor every single time just so you know
that now the secondary co-host is something that we use below the primary
you can create local sandboxes is my recommendation so they only have a suite
of your Dallas properties your Houston your Fort Worth — — or
Chicago or whatever and that’s what they have here now a lot of people use the
secondary co-host account to manage their cleaning teams but this is
dangerous and let me tell you why see your cleaners don’t understand all the
nuances of running your business so you’re giving them too much information
here which can cause internal issues and resentment
down the road like for example let’s say you have a property where your cleaning
fee is like a hundred and fifty dollars now the reason why it’s that high is
because you’re inflating a single night booking with it a lot of hosts do this
where your nightly right might be 150 dollars and then your cleaning fee is
150 dollars so if somebody wants to stay for one night that’s 300 they wanna stay
for two nights it’s 450 you know three nights at six hundred you get the point
and it starts to taper off it makes it cheaper the longer they booked for your
cost of cleaning might only be forty to fifty dollars including the hourly for
your cleaners in your cost of supplies your cleaners know this so if they see
that one hundred and fifty dollar cleaning fee they’re not going to be
happy and they won’t understand why and this might create an issue for you you
don’t want to give them that information and your cleaners should not be
adjusting availability they shouldn’t be saying well this place is unavailable
they should be able to change the nightly rate your cleaners could
coordinate with their friends and lower the nightly rate and the friends would
book for super cheap right now you’re screwed you want to create these sand
boxes to prevent people from doing anything that you’re not wanting
somebody to do it make sense so how do we do this well we give our cleaners
access to Google Calendar so we take our admin account which is essentially the
core of your business you put all of your listings in your admin account and
then from there you export your iCal to Google calendars you’re gonna create a
gmail account for every city you’re in so you have like a Houston @gmail.com account
you export the iCal for all of your Houston properties into
your Houston calendar and this is where you’ll see something like this where
your cleaners now can see who’s coming and who’s leaving they can even get
details if the guest hasn’t checked out yet there’s a phone number that can
contact that guest you probably want an American phone
number right there you go so they can contact that guest and say you need to
you know you need to check out it’s past 11:00 a.m. or whatever they get this
information but they don’t get to see the exact prices you’re collecting the
cleaning fees different stuff like that the stuff that would be oversharing now
there is a great way to do this you could have your cleaners log into this
gmail account and use this Google Calendar this way but what if you
have to let somebody go right you’d have to change the password for your Google
Calendar every single time you let somebody go
well Google calendars has this feature where if you’re the owner of this
calendar you can set it up so that way people who what is the word you can set
it up so that way people can view the calendar if you include them with share
with specific people feature so there’s a way that it’s public where anyone can
view it which is what you don’t want to do but then there’s a section where you
can put people’s email addresses in and they have permission while you’ve
allowed them if you ever terminate somebody you remove their email address
from the permissions and now they won’t be able to see it anymore because if you
ever let it clean or go you don’t want them to know when all of your future
guests are coming in and out because that becomes like a theft risk or a
vandalism risk people don’t like getting fired right so you kind of need to take
away all their power the moment that you terminate them you
really want to cut your risks there so I recommend Google calendars sandbox by
the city by creating a unique gmail account and that’s how we do that so
then like we just discussed above that you’ve got your supportive roles for
each city you have your primary manager which will be the primary coast and then
you have your admin account which runs all of the money right it is the it is
the citadel that is impenetrable only you have the password so I hope that
this helps you better understand the nature of how to use these functions and
features if you don’t know how to add somebody as a co-host it’s actually not
too hard you go to your listings and then when you go to edit your listing so
there’s gonna be to the right you’re gonna see co-hosts and you’re just gonna
invite them by email they have six or seven days to accept your invite and
then from there you can promote them to primary co-hosts after they’ve accepted
your invite if you want to make them primary now remember when you do invite
somebody it’s gonna ask how much to pay them you can pay them 0% or well 0% and
no cleaning fees and the only exception of the rule is if you’re paying an
external company to manage your properties for you and it’s part of the
contract that they’re gonna get a cut right now we do have a video on that if
you guys are looking to be co-hosts and make money as co-hosts we do have
another video and I’ll put it at the end of this one so that way you can watch it
so thank you for watching everything be automated if you have any questions
co-hosting of course leave them in the comments and I will see you on the other


Thiago Silva Almeida

Jun 6, 2018, 10:18 am Reply

Just a new service I'm using that I think it's could be valuable to you and people who follows you: I'm not earning anything from them, just to make it clear. It's called turnoverBnB, it's basically a calendar website, where you invite your cleaning team to be part of, for free. It's only cost is if you want to pay your cleaning team throw them, which is 3% of the cleaning cost, I think. Just check it and tell what you think of it. Hope I could help!

Erli Qiao

Jun 6, 2018, 8:59 pm Reply

Hi Sean, great info! Does the ical auto update the airbnb calendar on google for you? Mine doesn't seem to work. I have to manually import again for changes or updates.

Lotus Creek Management LLC

Jun 6, 2018, 9:35 pm Reply

Do property management companies still make you fill out lease applications even though you inform them upfront that you’re corporate housing provider? They still make me fill them out… any thoughts/advice on this?


Jun 6, 2018, 8:45 pm Reply

Hey Sean! Thanks for the great help. One question tho.. Is there any way that our cleaners can also see how many guests are checking in? Cheers!


Jun 6, 2018, 4:43 am Reply

Hello Sean I'd like to ask where do you target your break even point (how many days do you target to recover your monthly costs)? I remember you mentioned it at one of your videos but cannot find it. Thank you so much!

Meca Smith

Aug 8, 2018, 8:11 am Reply

I’m trying use the cleaning strategy and share my outlook calendar with my cleaners email address. But for some reason outlook won’t allow me to share this calendar. So I tried creating a gmail and I can seem to find the feature there either. Is there something I’m missing?

60 Second English

Sep 9, 2018, 9:26 am Reply

You spelled tutorial, "tutotial" in your title. Might be good to change it for better SEO

Annapolis Bound

Oct 10, 2018, 4:39 pm Reply


Thanks for all that you do and for helping our company improve through your helpful insights and past experience!

You've mentioned before in your videos that you exclusively use Airbnb for your short-term rentals, vice HomeAway/VRBO. I completely agree with this logic and personally cannot stand HomeAway's terrible user interface on their app/website or their 3rd party customer service. They are not anywhere close to competing with Airbnb on the technology side of the short-term rental business.

I am ready to completely switch over to only running our listings through Airbnb, but HomeAway equates to almost ⅓ of our rental bookings! Any reasonable person would say that we'd crazy to walk away from those profits.

Do you have any tips on what can be done to make up that difference and drive the older "HomeAway generation" to our Airbnb listings?

Rob @ Annapolis Bound

Bruce Holley

Nov 11, 2018, 2:27 am Reply

What sucks is I've had this idea for about 3 weeks. I've gotta get on the ball

Ted Harton

Jan 1, 2019, 8:03 pm Reply

When bringing on a new client the management fee route (instead of rental arbitrage), do you make an Airbnb account under their name –> co-host with my LLC's
Airbnb page –> invoice the client with your tool(or can you do it through Airbnb?) Or just add a listing on my LLC's Airbnb account and then let them co-host so they can see whats going on?

Sorry for all the Questions!
I appreciate the time.


Jan 1, 2019, 5:29 am Reply

What brand is that shirt? Looks comfy

James Bantugan

Feb 2, 2019, 1:44 pm Reply

I have been following your channel for a while now man. It would be really great if you could show us a diagram of your system so we could have a concrete basis for setting up an automated system. Great content as always tho. Keep up it Up!

Angelyna A

Mar 3, 2019, 7:22 am Reply

What’s the whole deal with the new TEAM option?

cassia marques

Apr 4, 2019, 12:47 pm Reply

Hi there.. have you launched the Cohost course? How can I get info on how to become one? Where can I connect with hosts? I am very much interested in taking a course to help me start my business. A reply would be very much appreciate.

Marco Lotrecchiano

Apr 4, 2019, 5:53 am Reply


My Miniature Arcade

May 5, 2019, 3:29 pm Reply

I don't understand the numbers you use. Looking near Disneyland CA. I see Airbnb for $50-80 a night with a $18 cleaning fee. Where do you get a $150 cleaning fee, seems unrealistic.

Estilo Airbnb

Jul 7, 2019, 10:31 pm Reply

Thanks for the excellent tips.

Simon Williams

Jul 7, 2019, 10:00 pm Reply

I only watch these as he is so cute.

Andrea Bacchin

Aug 8, 2019, 7:44 am Reply

Thank you very much for all this great content ? I don’t wanna sound stupid but here’s the question:
Who does give the key of the unit to the cleaning team? Do they have a copy of the key, which could be dangerous, or do I have to give them the key every time they need to clean it up?


Sep 9, 2019, 2:04 am Reply

I watch a ton of your video's and I'm trying to find an answer and cannot find it anywhere and hoping you can help. Can I create an airbnb account as a Host and manage other people's properties? I did create one and my first listing is my parents home and I just got my first few bookings but Airbnb sent me a tax form to fill out. Although I'm the "host" the payout goes to my parents not me. I will not be getting paid within Airbnb ever. I'd like to have just one profile and have multiple listings that are not my properties. Is this possible without getting a 1099 from Airbnb for all the account income? I sure hope to hear from you.

Akj Zun

Oct 10, 2019, 9:24 am Reply

I found a app called your porter is pretty good.

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